HP 750c plotter printer stops printing in middle of page gives system error 0000D8001B09A4 on display screen of printer

Posted on 2009-04-22
Last Modified: 2012-06-27
HP 750c plotter printer stops printing in middle of page gives system error 0000D8001B09A4 on display screen of printer.
Printer Module Number: C3196A
Please advices
Question by:jacksch4820
    LVL 7

    Assisted Solution

    HP literature reports this as a firmware error.
    Have you recently made some fw-upgrade ?
    Is your plotter under maintenence ?
    If yes, better if you don't try to upgrade fw on a device that has fw degraded.

    Are you able, restarting the printer, without enq jobs, to go in the panel
    and detect the fw-level ?


    Author Comment


    Did not do fw-upgrade
    Is not under maintenance
    Yes I can restart printer
    So what must I do now?
    LVL 4

    Accepted Solution

    This is a firmware error.
    I would start by printing the service configuration plot to determine which revision you have. I would then order the current revision.
    You need to replace the firmware as a firmware ROM SIMM it is not flashable in the field as the newer ones are.
    see this:,%20750C,%20750CT,%20755CM%20Service%20Manual.pdf
    look at page 59

    if that dosen't fix it you will need a main PCA board to get it back up and running
    Good luck

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