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When I add a contact to the "TO" field in outlook 2003 It doesn't recognise the name I type

Posted on 2009-04-22
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When I add a contact to the "TO" field in outlook 2003 It doesn't recognise the name I type. So when I go to add the contact to my address book I get a message telling me that email address already exists. When I go look through all my email addresses I still cannot find the address. Also I have two foldes called Contacts! one has nothing in it, the other has some email addresses. Can you delete the empty one?

Any help or suggestions would be very much appreciated.

Gavin
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Expert Comment

by:peakpeak
ID: 24204653
The recognition of an email address in the To field does not come from the address book, it is the cache file with previously sent emails. If you want to check if the address is in Contacts you type (part of) the email address in the To field and then press Ctrl-K.
Before deleting the empty Contacts check if it has no subfolders. It might be that your Contacts with addresses is a subfolder of the Empty Contacts. Choose Folder view and have a look at the folder tree to the left in Outlook. If it indeed is a subfolder you can drag-and-drop it to the proper location.
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by:apinet
ID: 24204765
Open up your address book and go to tools options.  Make sure you have all your contacts being checked.  If you don't see one in there right click on top of your contacts and go to properties.  Click on the Oultook Address Book and check show this folder as email address book.
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by:Performance_Improvements
ID: 24205360
Thanks for the quick reply apinet and peakpeak. I tried both suggestions a found that Contacts 1 and Contacts Mob can be edited and hidden so they dont show up in the address book by checking or unchecking "show this folder as email address book", but Contacts cannot be edited or hidden and remains empty. Contacts 1 (with addresses) is not a subfolder of Contacts. If I make Contacts 1 a subfolder of Contacts it makes no difference.
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Expert Comment

by:apinet
ID: 24205405
Just cut all the contacts out of the contact 1 and paste them into contacts and then delete contacts1
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Performance_Improvements earned 0 total points
ID: 24362003
I ended up deleting all contacts and then adding them all again into the right location.
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