RDP drops connections, but Citrix Doesn't

Posted on 2009-04-22
Last Modified: 2013-11-21
Ok, working at a branch office and we normally use Citrix to connect to our parent company, through a site-site VPN for all our apps.  I've got a user, who normally works out of the head office, who uses RDP (why? no clue, but that's how they got 'em set up).  When this user is in the branch office, the RDP session seems to drop the connection ever 10 minutes or so.  Citrix will hold a connection just fine (once again, not too sure why the user is not using Citrix, but this is how management wants her setup).  This user is going over WiFi to connect when in the branch office.  I'm looking to see if there is any info on bandwidth usage, does RDP tax bandwidth more than Citrix? We're using the newest version of RDP.  Any suggestions are much appreciated.
Connecting to a win 2k3 server
User has Lenovo laptop

Question by:JamesonJendreas
    LVL 1

    Accepted Solution

    Most likely the issue is with timeouts between the user's RDP session and the target computer. This can be caused by general traffic on the network his laptop is on or the office network. The WiFi doesn't help either. The Citrix connection will remain active because it is not timing out with the server. I get this problem all the time working from home.

    Is there any reason your user can't use a traditional VPN and have all the applications needed installed on his laptop? It is generally much faster over RDP.
    LVL 1

    Author Comment

    Thanks, for the info!
    Issues a  bit more complex than just setting up a VPN.  The user is normally at the HQ, and I beleive does not use RDP/ICA (might, as I work @ the branch, [even more confusing I'm @ the HQ this week and user is @ Branch this week] and I'm not too sure his exact setup when in the HQ).  We have a VPN setup between the two offices, and can reach eachothers resoures via private IP (different subnet, athough that has no effect on this issue).   We use Private IP's for the ICA/RDP connections.  So user may have what is needed on local unit, but I'm not too sure.   Anyway, I'm not the one who setup this user intially, but I get to support a setup I wouldn't have done, and expected to not change it.  I'm in charge of branch setup, not the HQ users.  

    But thanks again, and I'll take your suggestion into consideration and see if I can't get that user setup in a more efficient way - either using local installs and VPN, or get user on ICA connection again.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Suggested Solutions

    The environment that this is running in is SCCM 2007 R2 running on a Windows 2008 R2 server. The PXE Distribution point is running on its own Windows 2008 R2 box. This is what Event viewer showed after trying to start the WDS service:  An erro…
    Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip Migration Tip #1 – Source Server Health can be found listed in my profile here: http:…
    How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now