Outlook 2003 font size changing in emails

Posted on 2009-04-22
Medium Priority
Last Modified: 2012-05-06
We have a user running Windows XP SP2, Office 2000 and Outlook 2003. This issue does not happen all the time - when they send an email (could be new or a reply or forward) the text looks fine until she receives a reply back from the person or checks her sent items area. A word or two will increase in font size for no apparent reason. We have tried a new profile in Outlook, changing from HTML to rich text to plain text. We've also tried new profile's on the computer as well as swapping out computers twice. We've also had them remove the signature that they were using to see if that would help but none of the things we've tried seem to make a difference for a long time. Whenever we've tried something about a month later the issue comes back. If anyone has any suggestions, please let us know. Hopefully the attachment of an example will help.

Thank you.

Question by:mltets

Author Comment

ID: 24205693
I am not able to get an example to attach so as soon as I get a better example I'll put it into this issue.
LVL 28

Accepted Solution

peakpeak earned 2000 total points
ID: 24205763
First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.

Expert Comment

ID: 24205784
Hi there,

I did have the same issue, but the only thing I have change to fix it was this:

Outlook>Tools>options>Mail format> Box under ''Use Microsoft Office Word to edit email messages'' should be ticked and it's resolved my problem.

But it didn't resolved it straight ahead, it took a bit of time.

Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

LVL 28

Expert Comment

ID: 24205822
Never use Word as the email editor. Outlook's own editor is much better at creating emails and will keep a neat HTML code. Word's HTML is horrible.

Expert Comment

ID: 24205873
This issue arises when you use MS Word as your email editor and the zoom size in MS Word is not set to 100%.

To fix, load MS Word and set the zoom size to 100% by going to View menu... Zoom.

Author Comment

ID: 24282155
Because we are using mixed versions of Office and Outlook we do not have the option to use Word as the editor. I have tried running the cleanprofile to see if it will help. I'm currently waiting for the end user to advise if it has happened again.

Author Closing Comment

ID: 31573313
So far all we had to run was the cleanprofile and has appeared to help the end user. You also gave us some helpful information on the address cache that will be put to some use. Thank you so much.

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
MS Outlook undoubtedly is the most widely used email client.Its user-friendliness, cost effectiveness, and availability with Microsoft Office Suite make it the most popular email application.  Its compatibility with Microsoft applications like Exch…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question