External recipient is not receiving e-mails from our domain
Posted on 2009-04-22
I hope that any of you experts can help me.
One of my users is having a perplex issue. She is trying to send e-mails from our corporate account to an outside recipient (another corporate account). The recipient says that he is not receiving our coworker's e-mails.
Our coworker is not receiving any bounce backs or any errors from our mail server. It appears that her e-mails disappeared on CIBER-space. My coworker is able to send e-mails out of our domain to other domains without problems.
The external recipient said that they are not blocking our domain or our coworker's e-mail address.
We are using Exchange 2007 with Outlook 2007.
At this point, I don't know what to do. By the way, I sent the external recipient a test to his Verizon account and he got my test.
Does anybody have any ideas on what should I be doing?