asked on

Internet Connection

I have a small home network using a LinkSys WRT300N wireless Router and a DSL connection from a local ISP.I have two laptops and one desktop connected via wireless and two desktops connected by ethernet to the LinkSys router. Problem; one desktop (client's hooked up to my home network from my workbench) cannot connect to the Internet. It has a vaild IP (ipconfig /all confirmed). Window XP firewall is off. I can ping the node from the other wired desktop. I even tried to give the workstation a static IP address, still cannot connect to the Internet. According to Network Connections, I am connected to both "Internet Gateway" and "LAN orHigh-Speed Internet".

Steps I have taken:

1. Shut down all workstations and unplugged both the LinkSys Router and the DSL Modem for 5 minutes. 2. Reset the LinkSys router. 3. Restarted both wired workstations and turned off Windows Firewall on the problem workstation. 4. Removed and PNP reinstalled the NIC in System Hardware. 5. Uninstalled and reinstalled Internet Explorer. 6. Installed Mozilla Firefox. 7. Rebooted problem workstations several times. 8. Pinged the problem workstation several times. 9. Released and renewed the IP address several times. 10. Checked the Internet Gateway Status which shows packets both sent and received.

What am I missing? The only variable that I am not sure about is the two laptops have VISTA, the wireless desktop has XP sp3, the working wired desktop has XP sp3 and the problem workstation has XP Home Edition sp2.

I am frustrated and so is my client. Your help will be appreciated.

ComputerTechie

Try this

cmd
netsh int ip reset c:\resetlog.txt
upload the resetlog.txt

also try this command

netsh winsock reset

CT

FTWNJ

When you gave the workstation a static IP address did you point the DNS to an external server (ex. 4.2.2.1)? If not, try that and see if it resolves your issue. Also, try and change the port the network cable is plugged into, it may be a bad port.

Ray Ergenbright

ASKER

Thanks CT. Attached is the reset log. I ran both commands but am having the same problem.
resetlog.txt

Ray Ergenbright

ASKER

Thanks FTWNJ, I did not set the DNS to an external source. I will try that. I did swich the PORT but that didn't help.

ComputerTechie

Try This:
Set the computer to get a ip address via dhcp.
Shut down the pc unplug the ethernet wait 2 minutes.
Start the pc when complete up and running than plug in ethernet wait a minute or to two to get an ip address.

then check internet.

I would also run a current virus and malware scan on the computer.

CT

Ray Ergenbright

ASKER

CT, I followed your instructions but still can't browse. I suspected a virus because the machine is filled with children's "footprints". Lots of games and media players. But I have never found this type infection before. I installed AVG 8.5, Malwarebytes, Adaware, and spybot. unfortunately I cannot get the latest updates for the databases without an internet connection. I am now going to share the Drive on the client computer and try to run the virus/malware/adware programs from my working desktop. I hope that works to at least get a sense of what the hacks are, if they exist. I attached a screen shot that shows that Network Connections thinks I am connected.

Thanks for your help. I will trudge on.

BTW, I also tried FTWNJ's suggestion; no worky!
Desktop.JPG

ASKER CERTIFIED SOLUTION

ComputerTechie

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial