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Exchange 2003 internal Message Delivery

Dear All,

   I have a user who have a mailbox in my exchange 2003 server, sometines when someone internally send him a message he does not receive the message, I have checked exchange MTC ( message tracking center)  its says that the message was delivered locally, when we resend the message he receives it with no issues, no outlook rules are configured in his outlook. this happned twice from two different users sending to same user, can someone advise in why this happeded.

3 Solutions
If message tracking shows the message was delivered to the store, then the user has done something with it.

Deleted it
Rule has moved it
Add the sender to the blocked sender list

Basically I believe message tracking more than I believe the user.

Check the rules on the mailbox, junk email options, recover deleted items etc.

Dave HoweSoftware and Hardware EngineerCommented:
looking in the junk mail folder usually "fixes" this one :)
Since I too think that the user would have done something with the message, it could be also an local delivery issue.
Try to change the users, SMTP address to the external message format, such as first.last@domain.com. Then try to send a message out to someone and tell them to reply back to it. This normally might cause a delay to his email message delivery.
If the user is still having issues, try to delete his or account and recreate it again. it might be a damaged account and the server is finding it difficult deliver messages to them.
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