HTC Touch Pro - ActiveSync Error - Keeps asking for username and password

Posted on 2009-04-22
Last Modified: 2013-12-27

I'm using SBS2003 with exchange.

I've currently got my HTC set up with the following:

Username: [me]
password: [correct password]
domain: [wicked-server.wickedwebsites.local]
[x] Save password
server: [static ip address]

however it wont sync, it just asks for my password again, and again...

I've tried the domain as:


but only wicked-server.wickedwebsites.local and wicked-server.wickedwebsites seems to try and connect, but the password fails...

any ideas?
Question by:Wicked-Websites
    LVL 16

    Expert Comment

    Really you should be using wickedwebsites.local as the domain, with a FQDN as the server address and a valid SSL to match. (Either Self Signed or otherwise)


    Author Comment

    if i remove the wicked-server bit then it just fails all the time, without even asking for the password etc..

    also, how can i install an SSL on an SBS2003 box? I can buy one - the same as I would buy for a website but dont even know where to start to make the SSL secure?

    I have set my DNS to show and to the SBS2003 box, so I could just buy an SSL for and that should work?

    but I dont know how to install it - its from GoDaddy
    LVL 16

    Accepted Solution

    On SBS 2003, in Server Manager, run the Internet Connection Tool (CIEW), leave everything blank until it asks you for the name of your server for external access. Enter your FQDN and press next to the end.

    This will create a Self Signed SSL which if you go to OWA in IE, you'll be able to download and install on the HTC Smartphone. Either VPN. or MAIL. should work if they both resolve to your external IP.


    Author Comment


    Brilliant!!! Thank you, Seems to be working :)

    dumb question alert, if i now sit here and rebuild my contacts in outlook and then sync, will it overwrite the contacts on my phone?

    There are 101 currently, but lots of duplicates! :(
    LVL 2

    Expert Comment

    LVL 4

    Expert Comment

    It depends on which way you are sync'ing the device. in most case's the PC (or exchange in your case) wins... however it wont "delete" as such, more like merge as the contacts on the phone are not found...
    It may be better to wipe the exchange account on the device and start a fresh sync as everything i would assume is stored on your exchange server (email/contacts/calendars)

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