We're starting a new service at our company..basically going to be a 24/7 desk that will be staffed by a rotating people.
However, they won't actually be in the office..instead this will be after hours mainly when they are at home etc etc..
We set up a dedicated email something like: email@example.com
I then have that setup to forward any emails sent to that address to be forwarded to our sales team, but what I really need to do, is let them know that an email came from this 24/7 email address.
So if someone sends and email to firstname.lastname@example.org..that email gets forwarded to say email@example.com. I would like to modify the subject of that email to say something like:
AOG REQUEST: <original subject here>
That way whoever is on call that night will know that they need to check that email.
Any suggestions as to the best way to accomplish this?
This is an Exchange 2003 environment with a Barracuda Spam Firewall 200 filtering inbound emails.