UPS unit emits constant tone when turned on.

Posted on 2009-04-22
Last Modified: 2013-12-11
Had an older UPS that finally died...battery no longer holds a charge.  Bought a new APC Back-UPS ES 750.  

With nothing plugged into it, I plug it into an outlet.  When I press the on button, it blinks green 16 times and then emits a constant tone.

 I called tech support and was told that it might not yet be charged.  I have had it plugged in almost 10 hours.  I get the same result now.

I have tried it in different outlets...same result.  If I hold the power button in to force a self test, a little red light with an X on it lights up.  Any help would be greatly appreciated.
Question by:cwilliambrown
    LVL 69

    Accepted Solution

    It sounds like a faulty UPS - I would exchange it.  The tone is usually an indication that the battery is not charging, so either the battery or the charging circuit is defective.
    LVL 3

    Author Comment

    That's exactly what it was.  It would not hold a charge, for whatever reason.  Returned it and newone worked fine.
    LVL 3

    Author Comment

    In case anyone else finds themself reading this, a constant tone could mean other things too.  At least with APC, there is a chart that comes with the UPS that should help you.  For example, a constant tone with a flashing light means you are overloading the UPS.

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