• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1530
  • Last Modified:

Error 1068: The Dependency Service or Group Failed to Start (Print Spooler)

Issue:  The Spooler Service will not start.  When I try starting the Service manually, it gives me the wonderful box "Could not start Print Spooler service on Local Computer.  Error 1068: The Dependency Service or Group Failed to Start"  

The computer has had a Lexmark Printer in the past.  I believe I have removed all drivers and files from the system.  I have run cleanspl.exe.  I have even edited the registry per the Microsoft site.  To no avail.  The RPC Service is running and the spooler dependnecy is set to RPCSS.

I am at a loss.  Any suggestions will be greatly appreciated.
0
BJMC-Support
Asked:
BJMC-Support
  • 8
  • 7
1 Solution
 
johnb6767Commented:
start>run>cmd

reg query "hklm\SYSTEM\CurrentControlSet\Services\Spooler" /v dependonservice

Should show something liike....

dependonservice     REG_MULTI_SZ    RPCSS\0\0

If the dependonservice shows ANYTHING else, then you still have another dependency. It should be removed in teh registry, under "hklm\SYSTEM\CurrentControlSet\Services\Spooler". Only value listed should be rpcss
0
 
BJMC-SupportAuthor Commented:
It checks out excatly as you had it:

"dependonservice     REG_MULTI_SZ    RPCSS\0\0"
0
 
JonveeCommented:

Have you checked for errors in the event logs?  There may be an error telling you which service may not be running.  

Also try this:
Start>Run>Services.msc
Locate the Printer Spooler service.  
Double-click it to reach properties.
From the recovery tab change the three options to "Restart the Service".
Leave the bottom two options set to "1"

Now try to restart the service.  
Any good?

0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
BJMC-SupportAuthor Commented:
These are already the current settings.

Still no good.
0
 
JonveeCommented:

Some of this you'll find is rather basic but there may be something here that will help>

"How to clean up printer drivers":
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

0
 
BJMC-SupportAuthor Commented:
Thanks, but I've already done what he suggested.  That didn't work either.  :(
0
 
JonveeCommented:

As the computer previously had a Lexmark printer, then you may find a small program called LexBce. This is usually a service, and can be found under >>
Control Panel >Services.
Apparantly LexBce needs to be running also, before the Print Spooler will run.

Details here >
http://wiki.answers.com/Q/Why_does_'Error_1068_The_Dependency_Service_or_Group_Failed_To_Start'_appear_when_starting_the_remote_access_auto_connection_manager_or_print_spooler_in_Windows_XP
0
 
BJMC-SupportAuthor Commented:
Thanks for the comment, but the LexBce has been removed from the system previously... No Lexmark Drivers remain and no LexBce Service is available any more.
0
 
JonveeCommented:
Did you see that to complete, you have to delete the lexbces.exe file manually?  
                                ..  i know, you've seen that one also  : /    
0
 
JonveeCommented:
A little more research and this previous thread appeared.  See what you think of the winning comment that begins with "uninstall all your lexmark software from the Add /Remove programs applet in the control panel ... now read on.  Also worth reading the other suggestions >>

Print Spooler Service Error 1068:
http://www.experts-exchange.com/Hardware/Peripherals/Printers_Scanners/Q_24041810.html

0
 
BJMC-SupportAuthor Commented:
Thanks Jonvee, but, yes -- I removed the lexbces.exe manually, as well as run the Add/remove applet.  I had previously reviewed the thread you linked, as well, prior to posting this thread.  

This is just a strange case.  I keep reviewing the registry to make sure something wasn't missed.  I removed all printers and drivers from the computer and only need to get one networked printer backup and running... but, it is kind of hard to do without the Print Spooler running.  :)  Got to love it.
0
 
JonveeCommented:

Well, i wonder if the System File Checker will find anything>
Start>Run       .. and then type SFC /scannow

Running out of ideas now .. if you get no other suggestions maybe it'll have to be in the direction of an XP repair install >>
http://www.michaelstevenstech.com/XPrepairinstall.htm

i'll still periodically research this, later this evening ... interesting though   :)

0
 
BJMC-SupportAuthor Commented:
Worth a try.  Thanks for your help. :)
0
 
JonveeCommented:

The only additional info was in this old thread from 2003 which describes a Windows NT issue, nevertheless you may find some of the comments helpful  >

Event ID 7001, Error 1068 "The dependency service or group failed to start" - Spooler Service will not start (either manually or automatically) - NT4.0 SP6A
http://www.experts-exchange.com/Operating_Systems/WinNT/Q_20794731.html

also worth studying ...
"You cannot add a printer and you receive printer spooler error messages in Windows XP":
http://support.microsoft.com/kb/324757

0
 
BJMC-SupportAuthor Commented:
What finally corrected it was the old 2003 thread.  It suggested completely removing the values for the dependencies in the registry.  This worked!  I rebooted and the print spooler started just like it should.  Thank you for your help!
0
 
JonveeCommented:
You're welcome, glad you were finally able to resolve it!   Thank you.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 8
  • 7
Tackle projects and never again get stuck behind a technical roadblock.
Join Now