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Mail Recall

Hi there
if i send a message to a user within my company and recall said message it deletes it from thire mailbox

If i send a recall to a user on the outside world the users gets a message saying user wants to recall the message....... and the original is left there.

Please help?
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Seanie_
Asked:
Seanie_
5 Solutions
 
akashjCommented:
What is it delivering to?
Makes sense as internally, it sits on the exchange server always whereas externally, it is sitting in someones PST file/someone elses exchange server/web host server etc

What it may do after accepting a recall is cross it out but I'm not sure

Could be wrong but that is what I would expect on an external email
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Seanie_Author Commented:
hello i sent a test mail to someones mailbox on exchange and they get an email asking to recall and it does not delete the original message.
Internally this works perfectly.
Thanks

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akashjCommented:
when you say you sent a test mail to someones mailbox on exchange...is this on the same network?
Or are you saying you sent it from company A to company B thus a complete different exchange box?

To me, internally means sending an email from john@microsoft.com to peter@microsoft.com whereas externally, it means from john@microsoft.com to mike@google.com - the latter, I would not expect a recall and delete from server whereas the internal one, I would.
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Seanie_Author Commented:
yes from john@microsoft.com to peter@microsoft.com removes the message perfectly
but
john@microsoft.com to mike@google.com the user gets a recall message but the email is not removed.

Can you not recall mail to another company?
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MSWarriorCommented:
Recall does not delete the message sent to an external recepient. It will only send him a message saying that the User would like to recall this message. And after that it might put a cross sign on the original message sitting in the recepient's mailbox. I hope this helps.

For more info, check this link:
http://office.microsoft.com/en-us/outlook/HA010917601033.aspx
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akashjCommented:
Thanks I couldnt find that link anywhere but thats what I am/was getting at
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abhaighCommented:
yeah - it's just not going to work the way you want it to with another messaging system - they just aren't designed to interact like that
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Seanie_Author Commented:
Thanks for all yoru help
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