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Exchange sends e-mail but user never receives e-mail

Posted on 2009-04-23
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Last Modified: 2012-05-06
Our server has 2 NICs.  I recently reconfigured it to use 1 NIC using the Internet connection wizard.  I reconfigured it to simplify OWA and Outlook Anywhere access.  Both work great, however when you send an e-mail using the Exchange server, it appears to have sent the e-mail successfully but the recipient never receives the e-mail.
Also this a.m. I noticed in the Event Viewer this a.m. 3 successive error relating to the POP3 connector, Events, 1035, 1023 and 1019.  Event 1035 apparently triggers the other 2, it says,
"A error occurred in connecting to the <exchange.cbeyondlonline.com> POP3 server for user <xxx.xxxxx.com>.  The error is 11004.

thanks in advance for your help.
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Question by:frdbadf
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Author Comment

by:frdbadf
ID: 24214226
I have resolved the POP3 connector, please disregard.
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Mestha earned 750 total points
ID: 24217492
What does message tracking say? Does that show the message being sent out?

Simon.
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Author Comment

by:frdbadf
ID: 24217762
Mestha,

I shows in sent items folders.  I have tried different users/logins.
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LVL 65

Expert Comment

by:Mestha
ID: 24218147
Sent Items is not message tracking. That doesn't prove the message was sent. All it shows is the message was moved to sent items.

Message tracking is a server side tool, which will show you what Exchange did with the message.

Simon.
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Author Comment

by:frdbadf
ID: 24218646
Mestha,

I send 2 messages, the summary for both:

SMTP Store Driver:  Message Submitted from Store
SMTP: Message Submitted to Advanced Queuing
SMTP:  Started Message Submission to Advanced Queue
SMTP:  Message Submitted to Categorizer
SMTP:  Message Categorized and Queued for Routing
SMTP:  Message Routed and Queued for Remote Delivery
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Author Comment

by:frdbadf
ID: 24220325
I just had a blast of e-mails to come thru.  Some were almost 48 hours old and some I sent today.  Some were sent by Blackberry, others by LAN Outlook client, some by remote Outlook Anywhere and some by OWA.   I logged in to Outlook Anywhere on a remote client and sent 2 e-mails.  It took  approx. 15 minutes before  they arrived.  Any suggestions about the delay?

BTW, thanks for the Message Tracking info.
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LVL 65

Assisted Solution

by:Mestha
Mestha earned 750 total points
ID: 24220748
If message tracking stops at "queued" then you should see the messages in the queue. Has something just happened on the server, for example an update installed that would have restarted the SMTP server service?

If you are seeing a delay, message tracking will show if the delay was within Exchange or not.

Simon.
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Author Comment

by:frdbadf
ID: 24221268
Simon,
I will update you tomorrow.  Just got in from my Tax Accoutant, 10:19 pm EST here.  Thanks,
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