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Backup keeps failing with DLT Tape(s)

Posted on 2009-04-23
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Last Modified: 2013-11-14
In our 2003 SBS we recently purchased (10) more Quantum DLT VS1 tapes 160GB/320GB.  We have been using our current tapes for about (3) years now and over the course of a 6 months a tape would eventually fail because of a bad block, hence why we bought more tapes.  With the new tapes we  put them into the device and they come up as "unrecognized" so we set them free so they can be added to the "backup" media pool.  We tried to brand new tapes in a row and they both have failed with it saying bad block but if we put one of our older tapes in their then it works fine.  We have tried running a cleaning tape in it a few times in a row to see if that helped but it didnt.  Any ideas on what we could be doing wrong?  Here is the log from last night and the night before.  The drives that are mentioned are of course valid.....any ideas
4/22/2009 11:00 PM
-------------------------------
Date: 4/22/2009
Time: 11:00 PM
User: SYSTEM
-------------------------------
 
Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (DLT).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 4/22/2009 at 11:00 PM" /v:yes /r:no /rs:no /hc:on /m normal /j "Small Business Server Backup Job" /l:s /p "DLT" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup07.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: DLT
Media name: "Media created 4/22/2009 at 11:00 PM"
 
Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 4/22/2009 at 11:00 PM"
Media name: "Media created 4/22/2009 at 11:00 PM"
 
Backup Type: Normal
 
Backup started on 4/22/2009 at 11:04 PM.
 
Error: The device reported an error on a request to write data to media.
Error reported: Bad data.
There may be a hardware or media problem.
Please check the system event log for relevant failures.
The operation was ended.
Backup completed on 4/22/2009 at 11:05 PM.
Directories: 28
Files: 254
Bytes: 168,606,933
Time:  1 minute and  25 seconds
 
Error: C: is not a valid drive, or you do not have access.
 
 
 
 
 
 
 
 
 
 
 
4/21/2009 11:00 PM
-------------------------------
Date: 4/21/2009
Time: 11:00 PM
User: SYSTEM
-------------------------------
 
Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 3 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (DLT).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 4/21/2009 at 11:00 PM" /v:yes /r:no /rs:no /hc:on /m normal /j "Small Business Server Backup Job" /l:s /p "DLT" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup06.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: DLT
Media name: "Media created 4/21/2009 at 11:00 PM"
 
Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: "
Backup set #1 on media #1
Backup description: "SBS Backup created on 4/21/2009 at 11:00 PM"
Media name: "Media created 4/21/2009 at 11:00 PM"
 
Backup Type: Normal
 
Backup started on 4/21/2009 at 11:03 PM.
Backup completed on 4/22/2009 at 12:04 AM.
Directories: 5482
Files: 55725
Bytes: 34,720,544,361
Time:  1 hour,  0 minutes, and  26 seconds
Backup (via shadow copy) of "E: SEA_DISK"
Backup set #2 on media #1
Backup description: "SBS Backup created on 4/21/2009 at 11:00 PM"
Media name: "Media created 4/21/2009 at 11:00 PM"
 
Backup Type: Normal
 
Backup started on 4/22/2009 at 12:04 AM.
 
Error: The device reported an error on a request to write data to media.
Error reported: Bad data.
There may be a hardware or media problem.
Please check the system event log for relevant failures.
The operation was ended.
Backup completed on 4/22/2009 at 12:58 AM.
Directories: 553
Files: 4149
Bytes: 25,584,481,415
Time:  53 minutes and  58 seconds
 
Error: E: is not a valid drive, or you do not have access.
 
 
----------------------
 
The operation did not successfully complete.
 
----------------------
 
=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.
 
For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414
 
Backup ended at Wednesday, April 22, 2009 1:00 AM
Backup Runner finished.

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Question by:jtrabert
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by:cracksalsa
ID: 24214343
Have you formated the new tapes? Are you sure the lock/unlock security tab is not set to lock ?
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by:jtrabert
ID: 24214967
The security tab is not set.  As for formatting them, I assumed when you mark them as "free" that is when that happens.  I did put a brand new tape in there while the backup program was open and it asked if i wanted to make it available by making it "free".  Is there something else I should be doing?
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by:cracksalsa
ID: 24215061
By making it free I believe you are just associating it with a scratch media pool, which makes it then avaliable to part of your media set. Try to locate the media in the GUI and see if you can format it or initialize it, then test a job. What is the backup software you are running?
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Author Comment

by:jtrabert
ID: 24215289
We are using the built-in backup utility that came with SBS 2003 i believ its just ntbackup.  I looked in the help file on how to format a tape but it didnt give me the option the way it told me to.  Ill look again real quick.  
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by:cracksalsa
ID: 24215368
Try going to computer management and select removable storage. You should be able to do it from there.
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by:jtrabert
ID: 24216015
Still not an option for aome reason.  I attached a few pics to show you.  I appreciate your help, this is driving me crazy and backups arent my strong point.
b.JPG
b1.JPG
b2.JPG
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Expert Comment

by:cracksalsa
ID: 24216172
The media is showing in raw format. This is why the system is not reconizing it. When right clicking on the media in storage manager, either in the Free or import or unreconized, under all tasks, is there a format option?
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by:jtrabert
ID: 24216439
I triple checked everywhere and could not find an option to "format".  What I did just do was set the media to "free" a window popped up and said all data would be destroyed.  Then it moved it to the "free" pool.  Thats what i have been doing when it failed, I assumed during the backup it would pull from the free pool and put it in the backup pool.  I did notice it would let me drag the tape from the free pool, to the backup pool (as shown in the pic).  I guess ill see what happens tonight and see if it backs it up correctly.  If not I would love some more help, or if you think what i just did wont work  please let me know, once again thanks for all your help.
b.JPG
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by:cracksalsa
ID: 24216511
That may do the trick. Windows Storage Manager is not as intuitive as other products.
By moving it to the backup set you are associating it and it has also changed the format from RAW. Ultimately this is what I was trying to acomplish. Removing that raw state from the tape format. Can you kick off a single file backup and see if it runs correctly without waiting until the evening. That way if it fails, we can find the solution prior to missing another nightly backup.
If it fails, we will find some alternative to getting this resolved prior to tonights backup.

Rich
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by:cracksalsa
ID: 24216609
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by:jtrabert
ID: 24217050
Well I just tried it and it failed again (see log below) it also kicked on the light to "clean" it just like when the (2) previous ones failed.  Once again these are brand new tapes though.  

I did grab another brand new tape, did the steps above to put it in the correct media pool then tried to backup the same files i just tried a few minutes ago when it failed.  I didnt bother cleaning the tape drive either. It did complete suscessfully with no errors.  So i guess it could be possible that 3 brand new tapes in a row were all bad or partially bad?  It seems unlikely though.  I also went ahead and ordered to more cleaning tapes just to be on the safe side.  I guess after tonight when it backs up the full amount ill see what happens.  It still worries me that in the log for the failed ones it mentions a drive that i do not have access to.  Any idea(s)?  Once again thanks for the help.
Backup Status
Operation: Backup
Active backup destination: DLT
Media name: "Media created 4/23/2009 at 11:56 AM"
 
Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "E: SEA_DISK"
Backup set #1 on media #1
Backup description: "Set created 4/23/2009 at 11:57 AM"
Media name: "Media created 4/23/2009 at 11:56 AM"
 
Backup Type: Normal
 
Backup started on 4/23/2009 at 11:58 AM.
 
Error: The device reported an error on a request to write a file mark to media.
Error reported: Bad data.
There may be a hardware or media problem.
Please check the system event log for relevant failures.
The operation was ended.
Backup completed on 4/23/2009 at 12:06 PM.
Directories: 347
Files: 9265
Bytes: 1,663,973,224
Time:  5 minutes and  49 seconds
 
Error: E: is not a valid drive, or you do not have access.
 
 
----------------------
 
The operation did not successfully complete.
 
----------------------

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by:cracksalsa
ID: 24217115
Is the error being written to the event log? Can you post it.
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Expert Comment

by:cracksalsa
ID: 24217224
We could also be looking at a bad tape drive. I'm looking into it now.
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cracksalsa earned 2000 total points
ID: 24217362
How old are your cleaning tapes? They should only be used for about a year max. Usually replacement is recommended based on x number of cleanings.
A bad drive can account for most the problems we are seeing.
Review these links.
http://kb.backupassist.com/articles.php?aid=2757
http://www.backupassist.com/phpBB3/viewtopic.php?f=2&t=1423&start=0&st=0&sk=t&sd=a
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.server.sbs&tid=1da7b669-a458-4eea-b5b7-03d73222fb6d&cat=&lang=&cr=&sloc=&p=1
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Author Comment

by:jtrabert
ID: 24217388
The server and tape drive is just about 3yrs old.  All original tapes have been used since the start.  I believe we started with about (20) tapes.  A full backup is done every night.  Also have (2) cleaning tapes that were purchased the same time as the other tapes and server.  Use them once a month, although now I run them through the tape device twice in a row now.  Last July is when a tape here and there would report a bad block, so i would remove it from the rotation.  It came to a point were we were down to 9 tapes, so i ordered 10 more.  As i said above the first 2-3 tapes all came back with a bad block.  Although the last one I tried seemed to work (true test will be tonight).  Here are the logs.  I pulled them from the Event Viewer for Applications and System
Event Type:	Error
Event Source:	QntmX32
Event Category:	None
Event ID:	7
Date:		4/23/2009
Time:		11:35:37 AM
User:		N/A
Computer:	GASPERLS-06
Description:
The device, \Device\Tape0, has a bad block.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 68 00 01 00 c0 00   ..h...À.
0008: 00 00 00 00 07 00 04 c0   .......À
0010: 00 01 00 00 9c 00 00 c0   ....?..À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 31 dd 91 01 00 00 00 00   1Ý?.....
0030: ff ff ff ff 00 00 00 00   ÿÿÿÿ....
0038: 40 00 00 84 02 00 00 00   @..?....
0040: ff 20 06 12 08 01 10 10   ÿ ......
0048: 00 00 00 00 08 07 00 00   ........
0050: 00 00 00 00 10 74 c6 8a   .....tÆ?
0058: 00 00 00 00 40 09 2c 8b   ....@.,?
0060: 01 00 00 00 00 00 00 00   ........
0068: 00 00 00 00 00 00 00 00   ........
0070: 00 00 00 00 00 00 00 00   ........
0078: 71 00 03 00 00 00 00 16   q.......
0080: e0 2e 00 0d 0c 00 00 00   à.......
0088: 00 00 00 00 00 00 00 00   ........
 
 
 
 
 
 
Event Type:	Error
Event Source:	NTBackup
Event Category:	None
Event ID:	8001
Date:		4/23/2009
Time:		12:06:00 PM
User:		N/A
Computer:	GASPERLS-06
Description:
End Backup of 'E:' 'Warnings or errors were encountered.'
 
 	Verify:  Off 
 	Mode:  Replace 
 	Type:  Normal 
 
Consult the backup report for more details.
 
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 
 
 
 
 
Event Type:	Error
Event Source:	NTBackup
Event Category:	None
Event ID:	8019
Date:		4/23/2009
Time:		12:08:10 PM
User:		N/A
Computer:	GASPERLS-06
Description:
End Operation: Warnings or errors were encountered. 
Consult the backup report for more details.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Expert Comment

by:cracksalsa
ID: 24217974
OK.
Sorry this is going on and on. Here is an action plan.
1. Run the backup job to disk. Does it fail or succeed?
2. Back that file up to tape. Does it fail or succeed? Use a new tape or one that has not failed and reported bad data
3. Review the VSS update package Hotfix to see if it applies. http://support.microsoft.com/kb/833167
4. Apply the hotfix if necessary.
5. Update the firmware on the tape drive and controller card.
6. Run tape drive diagnostics. Is the drive under warranty?
7. Replace the drive.

Do you have any other servers with tape drives or any other tape drives.
Prior to updating the firmware you should have a good backup. Run a backup to disk and move the backup file off the server.

What is the server model/manufacturer?
What is the controller card driving the tape drive.
Was this an add-in drive or did it ship with the server?
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