Why my laptop shuts down when I boot on Windows XP installation cd?

hi,

I've got a problem at Windows startup ( http://support.microsoft.com/default.aspx?scid=kb;EN-US;q315403 ), so I need to boot on my Windows XP installation cd to fix it.

But I don't know why, my laptop shuts down during the installation files loading.
And it doesn't shuts down at the same moment when I try to redo the operation.

Would you have an idea to fix the problem?
Thanks in advance,
Julien
LVL 2
JulienVanAsked:
Who is Participating?
 
houssam_balloutConnect With a Mentor Commented:
it seems a hardware issue?
fan or VGA?

try cleaning the fan and retry
0
 
JulienVanAuthor Commented:
hi,

Thanks for the advice, I already tried it because my fan makes a lot of noise but I wasn't able to open my Compaq 6710b to access it (I tried to unscrew all the screws, but I can not take it apart completely).

As you can see on this link ( http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447626+1240491039627+28353475&threadId=1134500 ), many users of HP Compaq 6710b have had the same problem, and even if a BIOS update has been provided, the motherboard needs to be changed to solve the problem.

Do you think that my problem comes from this fan noise?
Is there a setting in the BIOS that I can disable to avoid the automatic shut down of my laptop?
0
 
houssam_balloutCommented:
Restore the default BIOS settings
0
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
JulienVanAuthor Commented:
It doesn't change anything
0
 
houssam_balloutCommented:
had you try Linux Live CD:
www.livecdlist.com/
0
 
JulienVanAuthor Commented:
Yes, I made a back up of my data with Slax.
0
 
houssam_balloutCommented:
if you need the computer soon, then format  it
0
 
noxchoConnect With a Mentor Global Support CoordinatorCommented:
Is the Laptop on warranty? If yes then bring it to local HP shop and make them change the motherboard. Shut down problem is caused by overheating and this could be the reason of errors you describe in different question from you.
0
 
JulienVanAuthor Commented:
Noxcho, I'd like to be able to do that, but the warranty of my laptop has expired...
0
 
noxchoConnect With a Mentor Global Support CoordinatorCommented:
Yepp, that is not good. Have you seen the prices on the market for your laptop? Is it worth of trying to repair that LT than changing it to new one?
In any case try to open the LT and check if fan (cooler) device is working properly. It could be possible that fan replacement will cure everything.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.