All of our HP LaserJet 3050 series printers stopped working at once!

Posted on 2009-04-23
Medium Priority
Last Modified: 2013-12-15
We have 3 printers that are in the HP Laserjet 3050 series (2x3052's and 1x3055).

These are all on our network, and have been working fine for while. As of two days ago, i started getting complaints that none were working and that jobs were getting stuck in the queue. The printer has a menu on it where I can normally print internal printer reports (such as network configuration). These will not even print! If I completely power off the printer and power it back on, it will allow me to print the internal reports and will print the documents in the queue, and even allow people to print a couple of jobs before quitting again.

One of these printers isn't even on our print server, the client Windows XP machine has installed the printer locally (still via network however). So it doesn't seem to be the print spooler on our print server causing problems.

Why would all 3 of the same model printer start expiriencing problems all at once, when the only thing they have in common is they are on the same physical network?
Question by:bradl3y
  • 2

Accepted Solution

blue-screen earned 2000 total points
ID: 24220121
I'm guessing that some traffic on the network (new traffic) is crashing the JetDirect cards or the internal firmware.

I would try to do a firmware upgrade of all of the printers in the hopes that it is a known problem.  Otehrwise, you will have to do some more snooping.

Print out the error logs and report the number (e.g.: 86.0101) or google for that info.


Author Comment

ID: 24242964
Updating the firmware seems to have done the trick. I still can not think of anything that would cause this. This occurred over a weekend during little/no activity.

Expert Comment

ID: 24243436
Could be anything that a user installed.  For example, I know that iTunes carries an install of "Bonjour" for PCs which is a multicast resource discovery protocol sometimes used to locate printers.  Could be that the older firmware dislikes something about the newer Bonjour.  This is just an example/guess - I don't know that Bonjour causes any problems like this.  My point is that a lot of consumer software now has built in multicasting resource discovery, and printers with older software may be misinterpret the messages from newer software.  Glad it got cleared up with a firmware update!

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