Top of information store items are corrupt
Posted on 2009-04-23
Hello. I am having issues with a customer and their Exchange. Recently, due to my predessesor, their Exchange partition on the server keeps filling up due to a lack of space. I am currently in the process of correcting that with larger HDD's moving the databases, but that isn't the current issue.
The issue I have is since the Exchange partition filled up one day a week or so ago all of their backups are reporting as failed due to there being "corrupt" emails in the top of the information store. The error looks like this:
Backup - C:
Unable to open the item C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb - skipped.
Unable to open the item C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log - skipped.
Unable to open the item C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb - skipped.
Unable to open the item C:\WINDOWS\system32\wins\winstmp.mdb - skipped.
Backup - \\SERVER\Microsoft Exchange Mailboxes
R000087573a249e272dcd002e2393f4b3c3a08b000021002e2393f4b3c3a08b0008df00Undeliverable: Delivery Status Notification (Failure)" is a corrupt file.&Inbox&Top of Information Store&WARNING: "\\SERVER\Microsoft Exchange Mailboxes\Administrator [administrator]
This file cannot verify.
This happens for around 35 or so of these items and they are in different mailboxes, not just one user. I have since gotten them more free space on their Exchange parition due to archiving of mail and an offline defrag, but these errors keep happening. Now, in the past maybe one time a week or so I would get the same error for different items but the next day it was gone so I thought nothing of it. I did do a search online and came up with a few possible solution (most of what I read people blamed the backup media) but I wanted to run this by the EE community and see if I could get a good solution. :)
Here is the specs:
Server 2003 SBS
Veritas 9.1 (backups up to external HDD's nightly with both diff and full failing)
An example of the error you can see above.
Thanks for any help with this, I really do appreciate it.