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Volum Shadow Copy not running

Hello all,
I am using Backup Exec 12.5 and am getting an error on my report that is saying

AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
V-79-10000-11233 - VSS Snapshot error. A Microsoft Volume Shadow Copy Service (VSS) snapshot is already running on the target computer. Only one snapshot can run at a time. Try running the job later.

I have talked to Symantec but they said it is a Windows problem. I made ran a batch file to Start and stop VSS. Here is the Batch file.

c:\WINDOWS\system32
net stop vss
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
net start vss

Then I go ino a commant promt to see if the VSS writer is running by typing

vssadmin list writers

and it comes up with nothing...

Any Ideas???
Thanks Troy

Quark999

What do you see for "vssadmin list shadows", and what is the run status of "Volume Shadow Copy" in services? Does the application event log show anything?

Also, what OS is the machine running that you are trying to back up?

troy93955

ASKER

It is Server 2003.
The Volume shadow copy is started in the services.
This is what I get back from both commands:
C:\>vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

No items found that satisfy the query.

C:\>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

There are errors in the App log as well.
Event Type:      Error
Event Source:      VSS
Event Category:      None
Event ID:      20
Date:            4/23/2009
Time:            8:20:09 AM
User:            N/A
Computer:      AGATE
Description:
Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {faf53cc4-bd73-4e36-83f1-2b23f46e513e} and Name VSSEvent is [0x80040154].

Event Type:      Error
Event Source:      VSS
Event Category:      None
Event ID:      8193
Date:            4/23/2009
Time:            8:20:09 AM
User:            N/A
Computer:      AGATE
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154.
I have tryed to trouble shoot reading MS KB Articles as well and I seem to get more confused???

Thanks

Quark999

Hm. That's one I haven't seen before - something is broken with your Windows installation. Looking at the batch file you ran to repair this, I seem to have come across the same KB article than you have - 940032 (http://support.microsoft.com/kb/940032). The only difference I see is that that one also includes a "net stop swprv" for the Shadow Copy Provider service - although that seems to be set to manual by default, the fact that the system tells you that another snapshot is already running might mean that the service is active on your system?

Other than that, I also found http://www.eventid.net/display.asp?eventid=8193&eventno=1994&source=VSS&phase=1 for your error 0x80040154 - so there seems to be something wrong with your COM+ installation.

troy93955

ASKER

I will add the line in the batch file and look into the other artical. Is there a way to fix the COM+ install? Or is that something I need to ask seperate? You have any ideas?

ASKER CERTIFIED SOLUTION

Quark999

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troy93955

ASKER

Thank you for the help.