Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Remote desktop conection not importing local printers!!

Posted on 2009-04-23
10
Medium Priority
?
843 Views
Last Modified: 2013-11-21
Hello, I have 3 terminal servers (all windows 2003) that users get in to. they all work ok exept one. Every now and then the users tried to print and it made the spooler service crash and freeze the server.

So i followed some steps to fix that issue, which was caused by a bad driver, so i deleted all the printers in the server and reinstalled them again with updated and correct drivers.  The spooler service doenst crash anymore, but now users cannot import their local regular printer and label printers to the server like they can in the other 2 servers.  How can i get the server to import those printers again?
0
Comment
Question by:Comptx
  • 5
  • 4
10 Comments
 
LVL 5

Expert Comment

by:mail2prabir
ID: 24215984
hi

please download the tool  from the following location. run the tool and send the results.

http://www.microsoft.com/downloads/details.aspx?FamilyId=9AD27BE9-40DB-484F-862E-38A094EEEAF7&displaylang=en

the tool will help resolve Terminal Server Printer Redirection errors by scanning the event log of a Terminal Server to create a custom mapping file for administrators.
0
 

Author Comment

by:Comptx
ID: 24216122
Hi, thanks.
but already tried that, assigned the drivers to the printers that it showed, restarted but still the same.
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 24217690
Go to ther TS server and go to All programs --> Administrative Tools --> Terminal service configuration (the middle one) --> Connections --> Right Click RDP-tcp --> Properties --> Client Settings tab
In there, you want to make sure the Windows printer mapping option is unchecked.

Also, you may want to check my other solution to ensure the driver has been imported properly to TS.
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_23799217.html?sfQueryTermInfo=1+10+lnkevin+print+servic+termin

K
0
Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

 

Author Comment

by:Comptx
ID: 24217861
lnkevin, the server has the windows printer mapping unchecked already, also from your other post, the clients have the printer option selected and all the printer drivers are installed on server. Still not working..
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 24218354
From the link to my other post, did you check Data execution prevention to make sure you have it in place? If not, get it done.

K
0
 

Author Comment

by:Comptx
ID: 24218378
I have alot of different printers.. do they ALL need to be excluded frim the data exectution thing?
0
 

Author Comment

by:Comptx
ID: 24218580
ok, tried doing that but for each driver, there are like 8 EXE files... how do i know which one is it?
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 24218683
Add them all since you will use them all.

K
0
 

Accepted Solution

by:
Comptx earned 0 total points
ID: 24243851
i have tried adding them all to the exeption list, i also tried the spooler cleanup tool from the microsoft tools which restores the spooler to its original state and i also tried Terminal Server Printer Redirection Wizard Tool. they all failed to correct the problem...  the only option i see now is formatting this server and reinstalling everything, but i would very much try and find an alternative for that..
0
 
LVL 26

Expert Comment

by:lnkevin
ID: 24244094
I agree. We tried every possible methods that related to TS printing without a result. Reinstall OS may fix it magically. Last sanity check, get in the NIC property of the server and ensure File Printer Sharing option is checked. Also, make sure the local printers are currently mapped on your clients so TS can import it to the server. If everything was set, we are out of options. Reinstall is needed. After the installation, make sure you uncheck the Windows printer mapping option in  Client Settings tab of your TS Configuration. This feature enable printer mapping from client to the server so user can import any of their local printer to the server.

K
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Usually shares are where we want them for our users and we tend to take them for granted. There are times, however, when those shares may disappear causing difficulty for your users. One of the first things to try is searching for files that shou…
New style of hardware planning for Microsoft Exchange server.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Suggested Courses

581 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question