Event ID: 20501

Posted on 2009-04-23
Medium Priority
Last Modified: 2012-06-27
Blackberry Professional Software in a Exchange 2007 environment.

Event Type: Warning
Event Source: BlackBerry Messaging Agent BPS Agent 1
Event Category: None
Event ID: 20501
Date: 08/04/2009
Time: 8:54:36 AM
User: N/A
Computer: BPS
{user@email.com} MsgMemStateDb::AddMessageState - EntryId is invalid

I have seen a few questions, buy no answers to why I am getting many of these messages. Everything "seems" fine though. User gets emails, nothing seems to be missing. I just get a bunch of these from what seems to be when a message gets passed though the BPServer
Found in BPS_MAGT_01.txt
[40000] (04/08 15:17:15.446):{0x10EC} [BIPP] PingResponse 1534 received
[40423] (04/08 15:18:00.915):{0x1088} {user@myemail.com} Queuing new mail through notification (external). EntryId=16979
[40724] (04/08 15:18:00.915):{0x111C} {user@myemail.com} Get record key for this MAPI object, EntryId=16979
[40435] (04/08 15:18:00.915):{0x111C} {user@myemail.com} Queuing new mail through notification. EntryId=16979. Msgs Pending 0
[30085] (04/08 15:18:00.915):{0x111C} {user@myemail.com} New mail has arrived, EntryId=16979
[20501] (04/08 15:18:00.915):{0x111C} {user@myemail.com} MsgMemStateDb::AddMessageState - EntryId is invalid
[40287] (04/08 15:18:00.931):{0x111C} {user@myemail.com} Queuing message, RefId=-2139227383, EntryId=16979, Posted=04/08 15:18:00, Delivered=04/08 15:18:00
[30066] (04/08 15:18:00.931):{0x111C} Total Msgs Pending 1
[30081] (04/08 15:18:00.946):{0x111C} {user@myemail.com} Sending message to device, size=520, EntryId=16979, RefId=-2139227383, TransactionId=-908362632, Tag=555
[40279] (04/08 15:18:00.946):{0x111C} {user@myemail.com} SubmitToRelaySendQ, Tag=555
[40000] (04/08 15:18:00.946):{0x10F0} [BIPP] Send data, Tag=555
[40000] (04/08 15:18:04.056):{0x10EC} [BIPP] Received status DELIVERED, Tag=555
[30097] (04/08 15:18:04.056):{0x111C} {user@myemail.com} Message has been delivered to device, Tag=555, EntryId=16979

Open in new window

Question by:Crenor
  • 3
LVL 26

Expert Comment

by:Gary Cutri
ID: 24216583
Hi, just start the BlackBerry Database Consistency Service on the BES (its disabled by default).  Also turn on Hard Delete reconciliation by following these steps below:

1. Open the BlackBerry Professional Manager.
2. Select the Home tab.
3. Click Server Properties.
4. Select Messaging.
5. Set Hard Deletes Reconciliation to True.

Once this is done restart the server when possible and if the error still occurs we can run a "dbcc checkdb" on the database to see if any tables are corrupt.

Author Comment

ID: 24423885
That did not work.
So I found out what is not working.
Messages are not getting marked as read, this is a must have feature... lots of fun

Expert Comment

ID: 24486901
Any solution on this one?

Author Comment

ID: 24489535
I got the messages to mostly work (sometimes they are slow) by wiping the device and re-activating it.
But I am still getting the messages.

On the outlook side I am also getting a lot of Sync Issues - Conflicts


Accepted Solution

Crenor earned 0 total points
ID: 25100222
I called Blackberry directly and they said don't worry...

The sync issues I had in Outlook were due to using cached mode, turn that off and the sync errors go away.

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
1) Find the ~3’ USB cable and plug the small end into the BlackBerry. 2) Take the larger rectangle end of the USB cable and plug it into an available USB port on your laptop. (Note: Make sure your laptop is started up before you plug in your Blac…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
How can you see what you are working on when you want to see it while you to save a copy? Add a "Save As" icon to the Quick Access Toolbar, or QAT. That way, when you save a copy of a query, form, report, or other object you are modifying, you…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question