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vista spooler error

evrytiem i try to pritn it the psrint spooler stop and give me this error
Problem signature:
Problem Event Name:      APPCRASH
Application Name:      spoolsv.exe
Application Version:      6.0.6001.18000
Application Timestamp:      4791956c
Fault Module Name:      xxui_a.dll
Fault Module Version:      1.237.6.2
Fault Module Timestamp:      452b478e
Exception Code:      c0000005
Exception Offset:      00006a7d
OS Version:      6.0.6001.2.1.0.256.6
Locale ID:      1033
Additional Information 1:      40d4
Additional Information 2:      4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3:      40d4
Additional Information 4:      4062ad41ec8067256aa4c5e2b56d3c79

please assist
thank you

Hypercat (Deb)

What printer are you printing to - i.e., make and model number? Are you using the latest Vista drivers for that printer? Do you have antivirus software installed on your computer and if so, do you have an exclusion set for the C:\Windows\System32\Spool folder?

nbarakat

ASKER

we have multiple printers here all of them run form our printer server.
i did not install yet the anitvirus as i just wiped out this laptop and before it was working
i will check all driver and advise

nbarakat

ASKER

i cannot even delete them from my profile. is there anyway i can stop vista form getting these printer from my server. it will effect everyone

ASKER CERTIFIED SOLUTION

Hypercat (Deb)

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