vista spooler error

Posted on 2009-04-23
Last Modified: 2012-05-06
evrytiem i try to pritn it the psrint spooler stop and give me this error
Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      spoolsv.exe
  Application Version:      6.0.6001.18000
  Application Timestamp:      4791956c
  Fault Module Name:      xxui_a.dll
  Fault Module Version:
  Fault Module Timestamp:      452b478e
  Exception Code:      c0000005
  Exception Offset:      00006a7d
  OS Version:      6.0.6001.
  Locale ID:      1033
  Additional Information 1:      40d4
  Additional Information 2:      4062ad41ec8067256aa4c5e2b56d3c79
  Additional Information 3:      40d4
  Additional Information 4:      4062ad41ec8067256aa4c5e2b56d3c79

please assist
thank you
Question by:nbarakat
    LVL 38

    Expert Comment

    by:Hypercat (Deb)
    What printer are you printing to - i.e., make and model number? Are you using the latest Vista drivers for that printer? Do you have antivirus software installed on your computer and if so, do you have an exclusion set for the C:\Windows\System32\Spool folder?

    Author Comment

    we have multiple printers here all of them run form our printer server.
    i did not install yet the anitvirus as i just wiped out this laptop and before it  was working
    i will check all driver and advise

    Author Comment

    i cannot even delete them from my profile. is there anyway i can stop vista form getting these printer from my server. it will effect everyone
    LVL 38

    Accepted Solution

    If this is causing the spooler on your server to quit, then it is almost definitely a driver issue.  If the printers are being managed through Group Policy, then the only way to uninstall them is to remove them from the group policy, or to remove your Vista machine from the OU or security group that is used to implement the group policy.  If the printers are not being managed through group policy, then you should be able to uninstall them from the Vista workstation, but you need to log on with local administrator permissions to do that.

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