Link point to wrong location

Posted on 2009-04-23
Last Modified: 2012-05-06
A person in my department creates information notices in .pdf format that are posted on our external website.  In one of the notices, there is a link to a form that is in word (.doc) format. When one of my users clicks on the link to access the word document, she gets a security warning asking her to allow or block the URL.  When she clicks on Allow, she gets another error message saying the link cannot be found.  When I run the cursor over the link, it is pointing to
file:///C|/Documents%20amd%20Settings/userid/Local%20Settings/Temporary%20Files/ContentIE5/LSOK63DX/wsin08-54att.doc, not to the correct link.    I have deleted all her cookies, temporary folders, made sure there are no hidden files, and added the correct URL to the Trust Manager Preferences in Adobe all to no avail.  I thought that her profile might be corrupted, but when I log on to her PC with my profile, I get the same results.  When logged on to my own PC I am able to access the link.  We have a few clients outside our organization calling to say they cannot access the link either.  The document was created using Adobe Professional 8.0.  The user's PC has the same version of Adobe Professional 8.0, Internet Explorer 6.0, and same O/S - XP-SP3 as the creator of the document.  I've tested the link on other PC's with the exact configuration and also PC's with Adobe reader and IE 7.0 and the link works.  I don't know what else to try, so I appreciate any suggestions.
Thank you.
Question by:tcwilly
    LVL 28

    Expert Comment

    by:Bill Bach
    Way too many pronouns there.  You refer to:
    - Aperson creates ... notices in PDF format
    - One of my users clicks on the link

    Is the person creating the document in PDF format the same one who can't read it?  Or is the person creating it ABLE to read it?  You deleted cookies from sombody's computer, but it's not clear WHICHH user you deleted them from -- the one who cannot read it, or the one who created it?  

    You mention that on your PC, you can access the correct link.  When you do this, WHERE does it link to?  Above, you mention that it links to the local Internet cache directory -- but this was on one of the other two users, if I read correctly.  What link do you get when you do this on your own machine?  Same location, or somewhere else?

    Anyway, ignoring the confusion, I would normally say that the URL in the PDF file is created by the user who creates the PDF file.  The embedded URL should point to the document on the public web server if outside people need to access it.  As such, it should show the entire URL (for both the text AND the hyperlink).  I would start there and see what you see, first.

    Author Comment

    To: BillBach
    Thank you for your response and sorry for the confusion.
    The creator of the document is not the one with the problem and the embedded URL does point to the document on the public web server for MOST people accessing it.
    The problem user is getting the error message with the link pointing to her C drive not to the URL.  I deleted the cookies, temp files etc. from the problem user's PC.
    I logged on as myself to the problem user's PC and the link pointed to the C drive.
    I logged on to my own PC and the link points to the correct URL.
    An outside person tested the link from his home PC and it work.
    I hope this clears up some of the confusion.
    LVL 28

    Expert Comment

    by:Bill Bach
    If you look at the PDF file through a hex editor or text viewer (Notepad would work in a pinch), which URL do you see?
    LVL 12

    Expert Comment

    using acrobat standard or professional (not the free reader) you should
    a) show the advanced editing toolbar - select the Tools menu > Advanced Editing > Show Advanced Editing Toolbar command
    b) select the hyperlink tool (looks like 2 chain links)
    c) right click on the broken hyperlink and select the properties command
    d) in the link properties dialog select the Actions tab
    e) click on the open a web page link action, then click the edit button
    f) type in the fully qualified url, including http://www before the domain name.

    Accepted Solution

    Thank you for your suggestions.  The URL was correct.  I fixed it by doing a repair of Adobe Acrobat Professional, through the "Add/Remove Programs" function in the Control Panel.  

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