Link point to wrong location
Posted on 2009-04-23
A person in my department creates information notices in .pdf format that are posted on our external website. In one of the notices, there is a link to a form that is in word (.doc) format. When one of my users clicks on the link to access the word document, she gets a security warning asking her to allow or block the URL. When she clicks on Allow, she gets another error message saying the link cannot be found. When I run the cursor over the link, it is pointing to
file:///C|/Documents%20amd%20Settings/userid/Local%20Settings/Temporary%20Files/ContentIE5/LSOK63DX/wsin08-54att.doc, not to the correct link. I have deleted all her cookies, temporary folders, made sure there are no hidden files, and added the correct URL to the Trust Manager Preferences in Adobe all to no avail. I thought that her profile might be corrupted, but when I log on to her PC with my profile, I get the same results. When logged on to my own PC I am able to access the link. We have a few clients outside our organization calling to say they cannot access the link either. The document was created using Adobe Professional 8.0. The user's PC has the same version of Adobe Professional 8.0, Internet Explorer 6.0, and same O/S - XP-SP3 as the creator of the document. I've tested the link on other PC's with the exact configuration and also PC's with Adobe reader and IE 7.0 and the link works. I don't know what else to try, so I appreciate any suggestions.