General Protection Fault - KRNL386.exe

Posted on 2009-04-23
Last Modified: 2012-05-06
I have a client getting errors with their "Pipeline Mortgage Broker Software" that they can't seem to fix.  I haven't been able to find anything on the net specific to the error they are receiving but only on general GPF's

Does anyone here have any experience with the "Pipeline" software listed above?  The client is running Windows XP and generally the program works until they run some report, then the error pops up:

"pswin caused a General Protection Fault in module KRNL386.exe"  They have to reboot the computer to get it to work again.

Any ideas?
Question by:ZillaTech
    LVL 23

    Accepted Solution

    What type of printer are they printing too? Have you tried updating the Printer drivers?

    Are they running the most current version of the software.

    LVL 10

    Assisted Solution

    by:Vince Glisson
    If its a GPF then you'll need to make sure that everything is updated, Windows, the pipe software, and the printer, then try to print...
    A GPF is caused when one program steps on the memory used by another.
    Is this a DOS based program or Windows?

    Author Comment

    The program is "Windows based" and I will check the printer when I get there later today.  As far as I know the program is up to date with the latest patches and has apparently be reinstalled a couple of times already.  I will post back more information after I have a closer look today.
    LVL 23

    Expert Comment

    You also need to make sure you are running the lastest .Net Runtimes if needed.


    Author Comment

    After further investigation, I believe this problem is with the certificate issued by a certain Credit Bureau in connection with the pipeline software they are using.  The problem only happens when data is being merged from the Credit Bureau and neither Pipeline or the Credit Bureau issuing the certificate is taking responsibility even thou there are multiple complaints about this.

    Lets close this issue for now.  Thank you to all that offered advice.

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