Outlook 2007 Conversations split

Posted on 2009-04-23
Last Modified: 2012-05-06
We use Outlook 2007 and Microsoft Exchange 2007 and have users all over the world.  The issue we need to resolve in some way, shape or form is that, from time to time, someone starts a "conversation" and replies show up as a different conversation.    Said another way, I send an email to many people in the company entitled "business forecast" - and in the conversation view I have 2 conversations by that name - my original, and their responses.  The "related messages" function fails to link them, even though every response has the original in it.  The does not happen all the time - it is the exception, not the rule.   Where should we look to trouble shoot this?  
Question by:Inofriomx
    LVL 47

    Expert Comment

    Related Messages is associated to Windows Indexing functionality within Outlook
    Check that Windows Search 4.9 is installed:

    Then try re-indexing via
    Start>Settings>Control Panel>Indexing Options>Advanced>Rebuild

    When re-indexing, make sure Outlook is open and all subfolder as well as any personal folders or archive psts.

    This should sort it for you.

    Also, would check you have the latst SP installed:
    LVL 47

    Accepted Solution

    Check that Windows Search 4.9 is installed:

    Should be

    Check that Windows Search 4.0 is installed:

    Featured Post

    Maximize Your Threat Intelligence Reporting

    Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

    Join & Write a Comment

    Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
    Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now