consult2_98
asked on
Exchange 2003 active sync OWA HTTP/1.1 500 Internal Server Error
Hello,
To start everything was working fine until about 8PM Sunday night. For the past year our windows mobile 6.x phones have been syncing with no errors.
Then it just stopped. No updates or anything were done to the Frontend or backend exchange servers. Also the mobile phones are the only thing not working. OWA and https over RDP for outlook looks fine.
Both servers are exchange 2003 SP2 with all service packs.
On the windows mobile phone I get this error in the logs
=-=- [23/04/2009 08:51:0249.000] -=-=
=-=-=-= Client Request =-=-=-=
POST Microsoft-Server-ActiveSyn
Accept-Language: en-us
X-MS-PolicyKey: 0
MS-ASProtocolVersion: 2.5
Content-Type: application/vnd.ms-sync.wb
User-Agent: MSFT-PPC/5.2.1003
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderS
=-=- [23/04/2009 08:51:0249.000] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 500 Internal Server Error
Date: Thu, 23 Apr 2009 15:51:41 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: text/html
Content-Length: 56
MS-Server-ActiveSync: 6.5.7638.1
And
2009-04-23 08:51:45 KeepAwake On
2009-04-23 08:51:46 SyncBegin <sync xmlns="http://schemas.microsoft.com/as/2004/core" type="scheduled"/>
2009-04-23 08:51:46 EngineBegin Microsoft Exchange, 2.5
2009-04-23 08:51:46 EstConnection WOI NOT requested
2009-04-23 08:51:46 EstablishConn hr=0x0, handle=0xc2ab021e, pri=0x200, status=0x10, flags=0x400000, wait=0
2009-04-23 08:51:46 ConnInfo Type=1, Subtype=1, Secure=0, Descr=Data Network Connect
2009-04-23 08:51:48 AutdMode Old=Not Determined, New=Not Determined
2009-04-23 08:51:49 DormantHint Dormant mode on [Sync]
2009-04-23 08:51:49 EngineEnd hr=0x85010014, ActiveSync encountered a problem on the %1!s!.
2009-04-23 08:51:49 RetrySync in 15 mins, retry number 82, case: Retry, reached Max Interval
2009-04-23 08:51:49 SyncEnd
2009-04-23 08:51:49 AutdMode Old=Not Determined, New=Not Determined
2009-04-23 08:51:49 Scheduled 2009-04-23 09:06:49, handle=0x3d00001d, hr=0x0
2009-04-23 08:51:50 KeepAwake Off
Any ideas?
To start everything was working fine until about 8PM Sunday night. For the past year our windows mobile 6.x phones have been syncing with no errors.
Then it just stopped. No updates or anything were done to the Frontend or backend exchange servers. Also the mobile phones are the only thing not working. OWA and https over RDP for outlook looks fine.
Both servers are exchange 2003 SP2 with all service packs.
On the windows mobile phone I get this error in the logs
=-=- [23/04/2009 08:51:0249.000] -=-=
=-=-=-= Client Request =-=-=-=
POST Microsoft-Server-ActiveSyn
Accept-Language: en-us
X-MS-PolicyKey: 0
MS-ASProtocolVersion: 2.5
Content-Type: application/vnd.ms-sync.wb
User-Agent: MSFT-PPC/5.2.1003
-=-=-=- Start of Body -=-=-=-
<?xml version="1.0" encoding="utf-8"?><FolderS
=-=- [23/04/2009 08:51:0249.000] -=-=
=-=-=-= Server Response =-=-=-
HTTP/1.1 500 Internal Server Error
Date: Thu, 23 Apr 2009 15:51:41 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Pragma: no-cache
Content-Type: text/html
Content-Length: 56
MS-Server-ActiveSync: 6.5.7638.1
And
2009-04-23 08:51:45 KeepAwake On
2009-04-23 08:51:46 SyncBegin <sync xmlns="http://schemas.microsoft.com/as/2004/core" type="scheduled"/>
2009-04-23 08:51:46 EngineBegin Microsoft Exchange, 2.5
2009-04-23 08:51:46 EstConnection WOI NOT requested
2009-04-23 08:51:46 EstablishConn hr=0x0, handle=0xc2ab021e, pri=0x200, status=0x10, flags=0x400000, wait=0
2009-04-23 08:51:46 ConnInfo Type=1, Subtype=1, Secure=0, Descr=Data Network Connect
2009-04-23 08:51:48 AutdMode Old=Not Determined, New=Not Determined
2009-04-23 08:51:49 DormantHint Dormant mode on [Sync]
2009-04-23 08:51:49 EngineEnd hr=0x85010014, ActiveSync encountered a problem on the %1!s!.
2009-04-23 08:51:49 RetrySync in 15 mins, retry number 82, case: Retry, reached Max Interval
2009-04-23 08:51:49 SyncEnd
2009-04-23 08:51:49 AutdMode Old=Not Determined, New=Not Determined
2009-04-23 08:51:49 Scheduled 2009-04-23 09:06:49, handle=0x3d00001d, hr=0x0
2009-04-23 08:51:50 KeepAwake Off
Any ideas?
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ASKER
Anyways.. here is the results of the test
Testing Exchange Activesync for host owa.xxxxxx.com
Exchange Activesync test Failed
Test Steps
Attempting to Resolve the host name owa.xxxxxx.com in DNS.
Host successfully Resolved
Additional Details
IP(s) returned: 64.xx.xx0.xx
Testing TCP Port 443 on host owa.xxxxxxxxxxxxx.com to ensure it is listening/open.
The port was opened successfully.
Testing SSLCertificate for validity.
The certificate passed all validation requirements.
Additional Details
Subject: CN=owa.assisted1.com, OU=Domain Control Validated, O=owa.xxxxxxxxxx.com, Issuer SERIALNUMBER=0x9xx287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, O="GoDaddy.com, Inc.", L=Scottsdale, S=Arizona, C=US
Testing Http Authentication Methods for URL https://owa.xxxxxxxx.com/Microsoft-Server-Activesync/
Http Authentication Methods are correct
Additional Details
Found all expected authentication methods and no disallowed methods Methods Found: Basic realm="owa.xxxxxxxxxxx.com
Attempting an Activesync session with server
Errors were encountered while testing the ActiveSync session
Test Steps
Attempting to send OPTIONS command to server
OPTIONS response was successfully received and is valid
Additional Details
Headers received: Pragma: no-cache Public: OPTIONS, POST Allow: OPTIONS, POST MS-Server-ActiveSync: 6.5.7638.1 MS-ASProtocolVersions: 1.0,2.0,2.1,2.5 MS-ASProtocolCommands: Sync,SendMail,SmartForward
Attempting FolderSync command on ActiveSync session
FolderSync command test failed
Tell me more about this issue and how to resolve it
Additional Details
Exchange Activesync returned an HTTP 500 response.