Cannot view advertisements in Configuration Manager 2007 R2

Posted on 2009-04-23
Last Modified: 2013-11-21
I have just recently installed Configuration Manager 2007 R2 into my company network. I installed all required roles onto a single server using a SQL 2008 database. My current user account was used to do the initial installation, so I have administrative access to all aspects of the site server.

I have been using the Configuration Manager console from my local PC (Win2008 x64) to create new software distribution packages. The packages and advertisements seem to be created just fine, however, I noticed that when I try to view the advertisements on the server (Site Database - Computer Management - Software Distribution - Advertisements), I don't see any advertisements at all. I can see the advertisement status (Site Database - System Status - Advertisement Status), just not the advertisement itself.

I tried logging onto the Config Manager server itself, and from there I am able to view the advertisements just fine. So it seems to be something specific with my remote console running on my local PC.

I know running 2007 R2 on SQL 2008 is little buggy. I've installed some of the other recommended hotfixes, but I have been searching this particular issue and I haven't been able to come up with anything. Any help would be appreciated. Thank you.
Question by:sbsheriff
    LVL 31

    Accepted Solution

    This is a known issue with remote console of sccm server.
    Check out this hotfix:

    Author Comment

    I actually had the issue that KB955262 is referring to. I installed that hotfix as well as KB957576. The hotfix did what it said it was supposed to do, however, I think this is a separate issue. KB955262 has to do with the way Config Manager displays the drivers and the issue I'm having has to do with Advertisements.
    No error messages are being thrown. The only reason I know something wrong is because I can see the advertisements when logged directly onto the server, but I can't see them from my remote console.
    I have another issue that may be related. I did a client push to all systems in my network and it only seemed to install to half of them. I know that because when I right click the collection and select "Show Count", it tells me I only have about half as many clients as I do resources. Plus the collection membership itself shows me that about half of the computers listed have a client installed (Client="Yes"), the rest do not ("Client=No"). They are all part of the same domain, they have the same site code listed, and they all say they are assigned. So they should all be contained within the same boundary and be assigned to the same server. So while troubleshooting this issue, I logged into a single workstation that Config Manager says does not have a client installed. I checked the control panel and there was a Configuration Manager icon, and it was assigned to the proper site. I tried opening the remote tools to that workstation from the Config Manager console and they worked fine (even though the console said there was no client installed).
    I haven't checked every other workstation, but I expect to see a lot of the same. It appears that the clients actually ARE installed at the workstations, but Config Manager isn't recognizing them as installed. Could Configuraton Manager be providing false data? So far I've found 3 areas where Configuration Manager doesn't seem to be displaying the right info (Drivers, Advertisements, and installed clients). Only the driver information had a hotfix, I haven't seen any kind of hotfixes for the other 2 issues I've listed here.
    SMS 2003 was in use in this network prior to installing Configuration Manager. I did NOT do an in-place upgrade. I am installing Configuration Manager as a stand-alone server in its own site. Many of these workstations already have the SMS client installed, so I would assume that the client push would perform an "upgrade" of the existing software and point to the new Config Manager site. Could that existing infrastructure be getting in the way? Every workstation I've checked seems to be configured properly, it's just the Config Manager console that seems to be wrong.
    LVL 31

    Expert Comment

    The Advertisement Display issue should be resolved with the Hotfix i've posted, as it describes exactly this scenario (Advertisements are only shown directly on the sccm server)
    To resolve the client issue you should check out all log files on the client C:\windows\system32\ccmlogs and the status messages on the sccm server

    Author Comment

    Oh I see what you're saying. After reading that article again I noticed the little note at the bottom:

    Note Remote administrative consoles that have not been updated with this hotfix or that were open when this update was applied cannot view items under the advertisement node. To resolve this issue, close the remote administrative console, apply this hotfix, and then reopen the updated console.
    I guess when I applied this patch to the server, I must have had my remote console open on my desktop. I figured that since the issue with the Drivers folder was resolved, the patch did it's job.
    I applied this same hotfix to my desktop and the items within the advertisement node showed up again. Thanks merowinger!

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