• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 262
  • Last Modified:

Two Clients 0 One Connects/One Deosn't

I have two client computers on the same network but running Windows XP Pro SP3. They are both configured exactly the same with the same hardware and software. Both are connected to the server via Ethernet cables. Both can access the server and its application but only one can access the internet. They are on the same subnet and are using the same static dns servers. Any suggestions as to what I am missing as far as getting both on the internet.
0
Robert Ehinger
Asked:
Robert Ehinger
  • 3
1 Solution
 
johnb6767Commented:
This is a simple procedure I use to troubleshoot/reset the network card in a system......
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Are the following services started, and set to automatic in Start>run>services.msc.....

Network Connections
DHCP
DNS
Netbios TCP Helper

Make sure that you can ping by name and/or IP address.....

Start>run>cmd.exe

ping 4.2.2.2
ping google.com

Do both of these fail, or just one?

To totally rebuild your network connections.....

Go to the Device Manager>Network Adapters, and remove ALL NIC's from the device manager..

In the Device Manager, select View>Show Hidden Devices

(If the Show Hidden devices is not present, do the following command from a command prompt..)

start>run>cmd
set devmgr_show_nonpresent_devices=1

More information on that command here....
Device Manager does not display devices that are not connected to the Windows XP-based computer
http://support.microsoft.com/kb/315539

Go back to Network Adapters in the Device Manager, and make sure your adapters are all gone, including any older ones. (there will be several ' miniport' devices that are not able to be uninstalled....)

Then....

Start>run>CMD.exe

netsh int ip reset reset.log
netsh firewall reset
netsh winsock reset

Reboot and let Windows reinstall them...

Then make sure that the SP2/3rd party firewalls are all disabled, and retest....
0
 
Robert EhingerIT specialistAuthor Commented:
I went through all of the steps above and here are the results -
Netbios TCP Helper service does not exist on this client.

ping 4.2.2.2 - successful ping
ping google.com - unsuccessful ping

Even so, I followed the rest of the instructions and still have the same situation. Here is an additional question, though. If I am removing the network adapter then why can I still log into the network. When the start up screen comes up and I have the choice of logging on to the local computer or the network I chose the network and entered the network administrator password. It logged me in successfully. I would have thought that, without a network adapter I would not have been able to log in unless it was on the local computer and then the network after the adapter was reinstalled.
0
 
johnb6767Commented:
"I would have thought that, without a network adapter I would not have been able to log in unless it was on the local computer and then the network after the adapter was reinstalled."

Most likely a cached profile......

"ping 4.2.2.2 - successful ping"

Well, youre getting to the internet.

"ping google.com - unsuccessful ping"

DNS is hosed.... Or the Winsock is coprrupted....

Since you tried the NETSH command to reset the Winsock Catalog, try the following.....

|MG| WinSock XP Fix 1.2
http://majorgeeks.com/WinSock_XP_Fix_d4372.html

Or, you might have a spyware/malware infection.....


0
 
johnb6767Commented:
I would actually do a few things first........Install and update Super Anti Spyware and reboot to Safe Mode. Then do a full scan, and see what it finds. Or, if you prefer, scan with MalwareBytes....

SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!
http://www.superantispyware.com/
One of the best on the market (and it is free, although you can upgrade and get Real Time Protection). Under the Options, go to Scanning Control> and make sure it is set to the following.....

Terminate memory threats - checked
Ignore non executable files - unchecked
Scan only known file types - unchecked

Manual Definitions Download....
http://www.superantispyware.com/definitions.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now