Two Clients 0 One Connects/One Deosn't

Posted on 2009-04-23
Last Modified: 2013-12-08
I have two client computers on the same network but running Windows XP Pro SP3. They are both configured exactly the same with the same hardware and software. Both are connected to the server via Ethernet cables. Both can access the server and its application but only one can access the internet. They are on the same subnet and are using the same static dns servers. Any suggestions as to what I am missing as far as getting both on the internet.
Question by:RobertEhinger
    LVL 66

    Expert Comment

    This is a simple procedure I use to troubleshoot/reset the network card in a system......

    Are the following services started, and set to automatic in Start>run>services.msc.....

    Network Connections
    Netbios TCP Helper

    Make sure that you can ping by name and/or IP address.....



    Do both of these fail, or just one?

    To totally rebuild your network connections.....

    Go to the Device Manager>Network Adapters, and remove ALL NIC's from the device manager..

    In the Device Manager, select View>Show Hidden Devices

    (If the Show Hidden devices is not present, do the following command from a command prompt..)

    set devmgr_show_nonpresent_devices=1

    More information on that command here....
    Device Manager does not display devices that are not connected to the Windows XP-based computer

    Go back to Network Adapters in the Device Manager, and make sure your adapters are all gone, including any older ones. (there will be several ' miniport' devices that are not able to be uninstalled....)



    netsh int ip reset reset.log
    netsh firewall reset
    netsh winsock reset

    Reboot and let Windows reinstall them...

    Then make sure that the SP2/3rd party firewalls are all disabled, and retest....

    Author Comment

    I went through all of the steps above and here are the results -
    Netbios TCP Helper service does not exist on this client.

    ping - successful ping
    ping - unsuccessful ping

    Even so, I followed the rest of the instructions and still have the same situation. Here is an additional question, though. If I am removing the network adapter then why can I still log into the network. When the start up screen comes up and I have the choice of logging on to the local computer or the network I chose the network and entered the network administrator password. It logged me in successfully. I would have thought that, without a network adapter I would not have been able to log in unless it was on the local computer and then the network after the adapter was reinstalled.
    LVL 66

    Expert Comment

    "I would have thought that, without a network adapter I would not have been able to log in unless it was on the local computer and then the network after the adapter was reinstalled."

    Most likely a cached profile......

    "ping - successful ping"

    Well, youre getting to the internet.

    "ping - unsuccessful ping"

    DNS is hosed.... Or the Winsock is coprrupted....

    Since you tried the NETSH command to reset the Winsock Catalog, try the following.....

    |MG| WinSock XP Fix 1.2

    Or, you might have a spyware/malware infection.....

    LVL 66

    Accepted Solution

    I would actually do a few things first........Install and update Super Anti Spyware and reboot to Safe Mode. Then do a full scan, and see what it finds. Or, if you prefer, scan with MalwareBytes.... - AntiAdware, AntiSpyware, AntiMalware!
    One of the best on the market (and it is free, although you can upgrade and get Real Time Protection). Under the Options, go to Scanning Control> and make sure it is set to the following.....

    Terminate memory threats - checked
    Ignore non executable files - unchecked
    Scan only known file types - unchecked

    Manual Definitions Download....

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