Crytal Reports 2008 Failed to Open

Posted on 2009-04-23
Last Modified: 2012-05-06
We just installed Crystal Reports 2008 and it failed to open.  An application log was generated after it quited.  Re-installed / reboot didn't help.  

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            4/23/2009
Time:            11:49:49 PM
User:            N/A
Computer:      IRM
Faulting application crw32.exe, version, faulting module crw32.exe, version, fault address 0x00028c97.

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0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 63 72 77   ure  crw
0018: 33 32 2e 65 78 65 20 31   32.exe 1
0020: 32 2e 30 2e 30 2e 36 38
0028: 33 20 69 6e 20 63 72 77   3 in crw
0030: 33 32 2e 65 78 65 20 31   32.exe 1
0038: 32 2e 30 2e 30 2e 36 38
0040: 33 20 61 74 20 6f 66 66   3 at off
0048: 73 65 74 20 30 30 30 32   set 0002
0050: 38 63 39 37               8c97    
Question by:Silly013
    LVL 16

    Accepted Solution

    At the very least I would uninstall, reboot, and then reinstall a full install verse custom or typical.
    LVL 100

    Expert Comment

    What are the specs on the machine?  Memory?  O/S?

    LVL 2

    Author Closing Comment

    added to yours and my steps is the installation of Windows Installer Clean Up - I used that to be able to un-install > reboot > re-install with typical option > un-install from add/remove > reboot and successfully re-install and run crystal reports after that.  thanks
    LVL 2

    Author Comment

    @mlmcc... It's a Dell PE - Windows Server 2003 R2 with 200GB HD and 4GB RAM, fully patched.  I had to use Windows Uninstaller utility to be able to remove Crystal

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