mailto: links not working

Posted on 2009-04-24
Last Modified: 2012-05-06

We have an intranet which creates some mailto: links. These are not working though.

This is the link on our internal version:

This is the link on our citrix server:

For what it is worth this is the error message I recieve:

Access Gateway has encountered an error.
Contact the Help Desk for help in correcting this error.
Please record the date, time and reference number shown below  
Date: 24-Apr-2009    
Time: 09:07    
Reference: 7842

Can anyone tell me why these links are breaking and what to do about it ?

Question by:trower
    1 Comment
    LVL 11

    Accepted Solution

    Do you have an email client configured on the Citrix server where the published application is running? (even outlook express configured to just send mail only is better than nothing).

    My guess with the information provided would be that it's trying to redirect the opening of a mail client back to the client because there is no email client on the Citrix server where the link is being clicked.

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