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Windows XP not recognizing MP4 device

My son bought a teac mp-460-4gb and while my version of Windows XP Pro recognizes this device, his computer running Windows XP Pro does not. I've tried the add hardware wizard, but it doesn't find it. The cable is working, and is charging the MP4 player, but that's all that happens.

We've tried another MP4 player on this computer, and it works fine.

What do we do?
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Lev Seltzer
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Lev Seltzer
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1 Solution
 
jbizzle979Commented:
Is the device plug and play? If it came with a installation disc I would try that next. There may also be a driver on the manufacturer's website.

Did you have to install a driver or any software on your machine to get it working?

Hope this helps. :)
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Lev SeltzerAuthor Commented:
No driver came on the disk, and it is plug and play - it worked fine on my computer without a driver.
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jbizzle979Commented:
I would try finding it in device manager and removing it, while the device is unplugged. Then I would restart and plug it back in. It may have just installed wrong.
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Lev SeltzerAuthor Commented:
Windows doesn't recognize it. Therefore, it isn't in device manager. Where would you expect to see an MP4 device? In "generic storage"?
There are no warnings in device manager
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jbizzle979Commented:
It would most likely show up in disk management. It may be trying to pull a drive letter that is already in use. This would prevent it from showing up  in my computer. If it shows up in disk management, you can then right click on it and choose to change the drive letter.
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