• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 422
  • Last Modified:

BSOD in a windows 2003 member server

for quite some time now, the server has been restarting unexpectedly with out any pattern. below is a link for the minidump. I am not sure with my findings on this memory dump so i am posting it here, hopefully some one can shed light. thanks.

http://rapidshare.com/files/225190220/Mini042309-01.dmp.html
MD5: 4D6869B4D5DC682AA35B434A0AE12B66
0
amcurso
Asked:
amcurso
  • 9
  • 4
  • 2
2 Solutions
 
noxchoCommented:
Reboots are caused by driver compatibility problems normally. Have you installed anything recently?
0
 
amcursoAuthor Commented:
its been going on since jan, 2009 as far as i know and since then nothing was installed. i have not worked with this system before but based on the minidumps it started Jan of 09. Based also on understanding of the dumps - they seems to have the same result so i thought i'd share it so some one check it out and point out (based on the dump ) the issue.
0
 
bdesmondCommented:
Grab the latest symevent pacakge from http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/1998092408260848. Note that it's not updated when you update other Symantec products you have so it's a seperate download.

Thanks,
Brian Desmond
Active Directory MVP
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
amcursoAuthor Commented:
bdesmond - Thanks for the response. I just applied the update and see if it will work on me.
0
 
amcursoAuthor Commented:
The server just restarted again and the mini dump contains the same exact thing as far as i see it. Any other suggestions? i would really appreciate it. last Night we ran a hardware diagnostic and found no errors. I strongly believe that this is just a software/driver problem.
0
 
bdesmondCommented:
Can you post the latest dump?

Thanks,
Brian Desmond
Active Directory MVP
0
 
amcursoAuthor Commented:
http://rapidshare.com/files/227096116/Mini042809-01.dmp.html
MD5: F0B943B78B29C85298BDC1CE56DF9926

this is the latest dump. i cant seem to upload it here directly even if zipped the file. if you the whole memory dump, not just the mini dump just let me know. i'll have to look for another site to upload it. thanks.
0
 
noxchoCommented:
Have you run memtest? Most of forums accuse bad memory of BSODs.
0
 
amcursoAuthor Commented:
i ran a full test and found nothing and then i ran again another test just for the memory test and found nothing again.
0
 
amcursoAuthor Commented:
http://rapidshare.com/files/227134473/MEMORY.zip.html
MD5: 69D99C3FE87AE31E4CFE94133FDDFE9D

This the full memory dump. Hope this will help.
0
 
noxchoCommented:
I have opened your minidump and got this info: BugCheckCode 1000007f, most often it happens because of bad RAM. Please try to replace it with new one and see if the server continues rebooting\dumping.
0
 
amcursoAuthor Commented:
Thanks for the response. We'll also look into that area. but i dont know how to convince our hardware provider to replace it when their diagnostics found nothing. We'll see what we can do.
0
 
noxchoCommented:
These values could give you possible solutions via Google:
BugCheckCode        1000007f
BugCheckParameter1  00000008
BugCheckParameter2  f7727fe0
BugCheckParameter3  00000000
BugCheckParameter4  00000000
0
 
amcursoAuthor Commented:
No luck. We swapped the memory from the other server but still got the unexpected restart. On the other hand, the other server didnt restart. so i guess the hardware part can be ruled out. I would appreciate other suggestions. thanks in advance.
0
 
amcursoAuthor Commented:
Sorry took me too long. As i and bdesmond suspect. it was the symantec software causing all the trouble. after we completely removed it from the server and replace it with a different AV, all is working great.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 9
  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now