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Blackberry Server Issues

Hello.

I have an annoying problem that happens with my blackberry server from time to time and was wondering if anybody could tell me what is causing it.

every once in a while, maybe a few times a month my 3 blackberry enterprise users will call me and tell me that their blackberries are recieving emails from the exchange server but all the sudden they are unable to send.

I have to login to the blackberry enterprise server and restart all the services.  After i do that the problem seems to be fixed until the next time it happens.

I am currently using enterprise server for exchange version 4.1.6 (30)

Any ideas?
0
gedruspax
Asked:
gedruspax
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1 Solution
 
nlcafeCommented:
I would look at the logs and see if that helps you.  I restart our services once a week.  

There should be a log file that has ROUT in it.  That might help you.  Post your log and I can take a look at  it.

0
 
gedruspaxAuthor Commented:
where would the log file be located on the BB Server?
0
 
nlcafeCommented:
Open the BB Server configuration and hit the logging tab,  You will see the location.  If it is not checked check the box that says Create Daily Log Folder.  Makes is easy to read.
0
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gedruspaxAuthor Commented:
Yesterday evening Around 6-8PM is when my users are telling me it happened.

Here is the complete ROUT log from yesterday.

UTF-8 encoded
[30000] (04/23 00:00:00.020):{0x25FC} Current Date: 2009/04/23
[30000] (04/23 00:00:00.020):{0x25FC} [DIAG] EVENT=Thread_report, THREADID=0xC8, THREADNAME="TimerThread"
[30000] (04/23 00:00:00.020):{0x25FC} [DIAG] EVENT=Thread_report, THREADID=0x888, THREADNAME="RouterEngine"
[30000] (04/23 00:00:00.020):{0x25FC} [DIAG] EVENT=Thread_report, THREADID=0x1DC4, THREADNAME="SRPReceiverHandler"
[30000] (04/23 00:00:00.020):{0x25FC} [DIAG] EVENT=Thread_report, THREADID=0x25FC, THREADNAME="DebugLogger"
[30000] (04/23 00:00:00.020):{0x25FC} [DIAG] EVENT=Thread_report, THREADID=0x2654, THREADNAME="SRPListenerImp"
[30000] (04/23 00:00:00.020):{0x25FC} [DIAG] EVENT=Thread_report, THREADID=0x2658, THREADNAME="SRPListenerImp"
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Current Process: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Current Process logged on as: ADMIN\besadmin01, Start Time: Apr 16 2009 07:57:01, Uptime (seconds): 576179
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Current Process id: 6976
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Computer Host Name: WEBSERVER, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Processor Identifier: x86 Family 15 Model 4 Stepping 1
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Processor Name String: Intel(R) Xeon(TM) CPU 3.40GHz
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Number of Processors: 2
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] 87 percent of memory in use.
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Total size of physical memory: 2096612 KB
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Size of physical memory available: 255060 KB
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Size of the committed memory limit: 6137412 KB
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Size of available memory to commit: 3812484 KB
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2068276 KB
[30000] (04/23 00:00:00.036):{0x25FC} [ENV] Total HD bytes: 36405056512, Total free bytes = 4172728832
[30000] (04/23 00:00:00.223):{0x25FC} [ENV] System up time: 23 days 03 hrs 29 mins 37 secs
[30000] (04/23 00:00:00.223):{0x25FC} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (04/23 00:00:00.223):{0x25FC} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (04/23 00:00:00.239):{0x25FC} [ENV] Local machine IP Address = 150.50.1.99
[30000] (04/23 00:00:00.239):{0x25FC} [ENV] Local machine IP Address = 150.50.1.33
[30000] (04/23 00:00:00.255):{0x25FC} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (C:\WINDOWS\System32\mswsock.dll)
[30000] (04/23 00:00:00.395):{0x25FC} [ENV] Microsoft XML Parser 6.0: C:\WINDOWS\system32\msxml6.dll, Version: 6.20.1099.0
[30000] (04/23 00:00:00.395):{0x25FC} [ENV] MDAC version: 2.82.3959.0
[30000] (04/23 00:00:00.692):{0x25FC} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: System
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: smss.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: csrss.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: winlogon.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: services.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: lsass.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: Smc.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: ccSvcHst.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: spoolsv.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: msdtc.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: appmgr.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: Aims_AppServer.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: Aims_Monitor.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: Aims_Tasker.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: casdscsvc.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: UNIVAGENT.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: vcagent.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: dns.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: elementmgr.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: hdServer.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: inetinfo.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: LogWatNT.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: sqlservr.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: sqlservr.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: ofant.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: ReporterSvc.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: snmp.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: sqlwriter.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: srvcsurg.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: Rtvscan.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: smhstart.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: cpqnimgt.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: CpqRcmc.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: cqmgserv.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: cqmgstor.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: exmgmt.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: mad.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: mssearch.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: sysdown.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: cqmghost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: store.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: emsmta.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: logon.scr
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BESAlert.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BBAttachServer.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BlackBerryController.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: DBConsistency.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BlackBerryAgent.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: bmds.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: ITAdminServer.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BlackberryRouter.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BlackBerrySyncServer.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: wsuscertserver.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: wsusservice.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: w3wp.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: w3wp.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.708):{0x25FC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.708):{0x888} [ENV] BlackBerryBypassRouter Version 4.1.6.10
[30000] (04/23 00:00:00.708):{0x888} [ENV] BES Service Name: BlackBerry Router
[30000] (04/23 00:00:00.723):{0x888} [ENV] BlackBerry Dispatcher: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 4.1.6.10
[30000] (04/23 00:00:00.723):{0x888} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (04/23 00:00:00.723):{0x888} [ENV] BlackBerry MDS Connection Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 4.1.6.26
[30000] (04/23 00:00:00.723):{0x888} [ENV] BlackBerry Database Consistency Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\DBConsistency.exe, Version: 4.1.6.11
[30000] (04/23 00:00:00.786):{0x888} [ENV] BlackBerry Policy Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\ITAdminServer.exe, Version: 4.1.6.15
[30000] (04/23 00:00:00.817):{0x888} [ENV] BlackBerry Synchronization Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 4.1.6.9
[30000] (04/23 00:00:00.817):{0x888} [ENV] BlackBerry Router: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 4.1.6.10
[30000] (04/23 00:00:00.817):{0x888} [ENV] BlackBerry Controller: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 4.1.6.11
[30000] (04/23 00:00:00.833):{0x888} [ENV] BlackBerry Alert: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 4.1.6.9
[30000] (04/23 00:00:00.848):{0x888} [ENV] BlackBerry Attachment Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 4.1.6.6
[30000] (04/23 19:09:00.791):{0x888} [SERVICE_RELAY_SESSION:S31419003:00ba7770] Disconnect session. IP=127.0.0.1
[30000] (04/23 19:09:00.791):{0x1DC4} [DIAG] EVENT=Unregister_thread, THREADID=0x1DC4, THREADNAME="SRPReceiverHandler"
[30000] (04/23 19:09:00.791):{0x888} [SERVICE_MANAGER] Delete session. UID=S31419003, Session=0x00ba7770
[30000] (04/23 19:09:02.729):{0x2658} [SERVICE_MANAGER] Connection established. Session=0x00beaec0
[30000] (04/23 19:09:02.729):{0x2658} [SERVICE_RELAY_SESSION:UNKNOWN:00beaec0] Accept service session. IP=127.0.0.1, ServiceSession=0x00ba70b0
[30000] (04/23 19:09:02.729):{0x1BDC} [DIAG] EVENT=Register_thread, THREADID=0x1BDC, THREADNAME="SRPReceiverHandler"
[30000] (04/23 19:09:02.729):{0x888} [SERVICE_RELAY_SESSION:S31419003:00beaec0] Service claim UID. UID: S31419003 Requested SRP Version:2, IP=127.0.0.1
[30000] (04/23 19:09:02.729):{0x2788} [DIAG] EVENT=Register_thread, THREADID=0x2788, THREADNAME="Unnamed"
[30000] (04/23 19:09:02.729):{0x2788} [RELAY_SRP:UNKNOWN:00ba5450] Connecting to relay at address "srp.us.blackberry.net"
[30000] (04/23 19:09:02.760):{0x2788} [RELAY_SRP:UNKNOWN:00ba5450] Connect: Found 2 addresses for host "srp.us.blackberry.net"
[30000] (04/23 19:09:02.760):{0x2788} [RELAY_SRP:UNKNOWN:00ba5450] Connect: Host "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (04/23 19:09:02.760):{0x2788} [RELAY_SRP:UNKNOWN:00ba5450] Connect: Host "srp.us.blackberry.net" @ [206.51.26.33]
[30000] (04/23 19:09:02.760):{0x2788} [RELAY_SRP:UNKNOWN:00ba5450] Connect: Trying "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (04/23 19:09:02.823):{0x2788} [SERVICE_RELAY_SESSION:S31419003:00beaec0] Connection to relay established.
[30000] (04/23 19:09:02.823):{0x2788} [DIAG] EVENT=Unregister_thread, THREADID=0x2788, THREADNAME="Unnamed"
[30000] (04/23 19:09:02.995):{0x888} [SERVICE_RELAY_SESSION:S31419003:00beaec0] Service relay connection authenticated. SRPVersion: 2
[30000] (04/23 19:09:02.995):{0x888} [SERVICE_MANAGER] Session authenticated. UID=S31419003, Session=0x00beaec0
[30000] (04/23 19:09:40.665):{0xC8} [DIAG] EVENT=Unregister_thread, THREADID=0xC8, THREADNAME="TimerThread"
[30000] (04/23 19:09:40.665):{0x268C} [ENGINE] Stopping
[30000] (04/23 19:09:40.665):{0x888} [ENGINE] RouterEngine thread stop signalled.
[30000] (04/23 19:09:40.665):{0x888} [DIAG] EVENT=Unregister_thread, THREADID=0x888, THREADNAME="RouterEngine"
[30000] (04/23 19:09:40.665):{0x268C} [SERVICE_MANAGER] Stopping
[30000] (04/23 19:09:40.728):{0x2658} [DIAG] EVENT=Unregister_thread, THREADID=0x2658, THREADNAME="SRPListenerImp"
[30000] (04/23 19:09:40.728):{0x268C} [SERVICE_RELAY_SESSION:S31419003:00beaec0] Disconnect session. IP=127.0.0.1
[30000] (04/23 19:09:41.728):{0x1BDC} [DIAG] EVENT=Unregister_thread, THREADID=0x1BDC, THREADNAME="SRPReceiverHandler"
[30000] (04/23 19:09:41.728):{0x268C} [SERVICE_MANAGER] Delete session. UID=S31419003, Session=0x00beaec0
[30000] (04/23 19:09:41.728):{0x268C} [SERVICE_MANAGER] Destroyed
[30000] (04/23 19:09:41.728):{0x268C} [MANAGER_DEVICE] Stopping
[30000] (04/23 19:09:41.744):{0x2654} [DIAG] EVENT=Unregister_thread, THREADID=0x2654, THREADNAME="SRPListenerImp"
[30000] (04/23 19:09:41.744):{0x268C} [DEVICE_MANAGER] Destroyed
[30000] (04/23 19:09:41.744):{0x268C} [ENGINE] Stopping
[50101] (04/23 19:09:41.744):{0x268C} BlackBerry Router Shutdown complete
[30000] (04/23 19:09:42.025):{0x1D68} Current Date: 2009/04/23
[30000] (04/23 19:09:42.025):{0x1D68} [DIAG] EVENT=Thread_report, THREADID=0x1D68, THREADNAME="DebugLogger"
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Current Process: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Current Process logged on as: ADMIN\besadmin01, Start Time: Apr 23 2009 19:09:42, Uptime (seconds): 0
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Current Process id: 6424
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Computer Host Name: WEBSERVER, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Processor Identifier: x86 Family 15 Model 4 Stepping 1
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Processor Name String: Intel(R) Xeon(TM) CPU 3.40GHz
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Number of Processors: 2
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] 91 percent of memory in use.
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Total size of physical memory: 2096612 KB
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Size of physical memory available: 177580 KB
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Size of the committed memory limit: 6137412 KB
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Size of available memory to commit: 3701100 KB
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2076940 KB
[30000] (04/23 19:09:42.025):{0x1D68} [ENV] Total HD bytes: 36405056512, Total free bytes = 4082374144
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] System up time: 23 days 22 hrs 39 mins 19 secs
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] Local machine IP Address = 150.50.1.99
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] Local machine IP Address = 150.50.1.33
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (C:\WINDOWS\System32\mswsock.dll)
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] Microsoft XML Parser 6.0: C:\WINDOWS\system32\msxml6.dll, Version: 6.20.1099.0
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] MDAC version: 2.82.3959.0
[30000] (04/23 19:09:42.056):{0x1D68} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: System
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: smss.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: csrss.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: winlogon.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: services.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: lsass.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: Smc.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: ccSvcHst.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: spoolsv.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: msdtc.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: appmgr.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: Aims_AppServer.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: Aims_Monitor.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: Aims_Tasker.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: casdscsvc.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: UNIVAGENT.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: vcagent.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: dns.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: elementmgr.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: hdServer.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: inetinfo.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: LogWatNT.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: sqlservr.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: sqlservr.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: ofant.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: ReporterSvc.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: snmp.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: sqlwriter.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: srvcsurg.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: Rtvscan.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: smhstart.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: cpqnimgt.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: CpqRcmc.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: cqmgserv.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: cqmgstor.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: exmgmt.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: mad.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: mssearch.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: sysdown.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: cqmghost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: store.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: emsmta.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: aimsserver.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: svchost.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: logon.scr
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BlackBerrySyncServer.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: wsuscertserver.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: wsusservice.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: w3wp.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: w3wp.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: aimsserver.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: aimsserver.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: SNAC.EXE
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: beremote.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: csrss.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: winlogon.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: rdpclip.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: explorer.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: SmcGui.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: cpqteam.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: ccApp.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: ctfmon.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: reader_sl.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: sqlmangr.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: mmc.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BESAlert.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BBAttachServer.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BlackBerryController.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: DBConsistency.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BlackBerryAgent.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: bmds.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: ITAdminServer.exe
[30000] (04/23 19:09:42.072):{0x1D68} [ENV] Running Process: BlackberryRouter.exe
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerryBypassRouter Version 4.1.6.10
[30000] (04/23 19:09:42.134):{0x858} [ENV] BES Service Name: BlackBerry Router
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry Dispatcher: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 4.1.6.10
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry MDS Connection Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 4.1.6.26
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry Database Consistency Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\DBConsistency.exe, Version: 4.1.6.11
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry Policy Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\ITAdminServer.exe, Version: 4.1.6.15
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry Synchronization Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 4.1.6.9
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry Router: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 4.1.6.10
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry Controller: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 4.1.6.11
[30000] (04/23 19:09:42.134):{0x858} [ENV] BlackBerry Alert: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 4.1.6.9
[30000] (04/23 19:09:42.150):{0x858} [ENV] BlackBerry Attachment Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 4.1.6.6
[30000] (04/23 19:09:42.150):{0x858} [MAIN] Copyright 1997-2008 Research In Motion Limited
[30000] (04/23 19:09:42.150):{0x858} [MAIN] Modification date: May 27 2008
[30000] (04/23 19:09:42.275):{0x7DC} [ENGINE] Starting
[30000] (04/23 19:09:42.275):{0x7DC} [CONFIGURATION] EVENT=Adding BBR hostname h_name: webserver.admin.sws-sssd.com
[30000] (04/23 19:09:42.275):{0x7DC} [SERVICE_MANAGER] Created
[30000] (04/23 19:09:42.275):{0x7DC} [SERVICE_MANAGER] Starting
[30000] (04/23 19:09:42.290):{0x7DC} [DEVICE_MANAGER] Created
[30000] (04/23 19:09:42.290):{0x7DC} [DEVICE_MANAGER] Starting
[30000] (04/23 19:09:42.306):{0x710} [DIAG] EVENT=Register_thread, THREADID=0x710, THREADNAME="SRPListenerImp"
[30000] (04/23 19:09:42.306):{0x1734} [DIAG] EVENT=Register_thread, THREADID=0x1734, THREADNAME="SRPListenerImp"
[30000] (04/23 19:09:42.306):{0x264C} [DIAG] EVENT=Register_thread, THREADID=0x264C, THREADNAME="TimerThread"
[50100] (04/23 19:09:42.306):{0x7DC} BlackBerry Router started
[30000] (04/23 19:09:42.306):{0x27A4} [DIAG] EVENT=Register_thread, THREADID=0x27A4, THREADNAME="RouterEngine"
[30000] (04/23 19:09:49.837):{0x710} [SERVICE_MANAGER] Connection established. Session=0x00ba6f50
[30000] (04/23 19:09:49.837):{0x710} [SERVICE_RELAY_SESSION:UNKNOWN:00ba6f50] Accept service session. IP=127.0.0.1, ServiceSession=0x003ed100
[30000] (04/23 19:09:49.837):{0x10F0} [DIAG] EVENT=Register_thread, THREADID=0x10F0, THREADNAME="SRPReceiverHandler"
[30000] (04/23 19:09:49.837):{0x27A4} [SERVICE_RELAY_SESSION:S31419003:00ba6f50] Service claim UID. UID: S31419003 Requested SRP Version:2, IP=127.0.0.1
[30000] (04/23 19:09:49.837):{0x21D0} [DIAG] EVENT=Register_thread, THREADID=0x21D0, THREADNAME="Unnamed"
[30000] (04/23 19:09:49.837):{0x21D0} [RELAY_SRP:UNKNOWN:00ba73d8] Connecting to relay at address "srp.us.blackberry.net"
[30000] (04/23 19:09:49.837):{0x21D0} [RELAY_SRP:UNKNOWN:00ba73d8] Connect: Found 2 addresses for host "srp.us.blackberry.net"
[30000] (04/23 19:09:49.837):{0x21D0} [RELAY_SRP:UNKNOWN:00ba73d8] Connect: Host "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (04/23 19:09:49.837):{0x21D0} [RELAY_SRP:UNKNOWN:00ba73d8] Connect: Host "srp.us.blackberry.net" @ [206.51.26.33]
[30000] (04/23 19:09:49.837):{0x21D0} [RELAY_SRP:UNKNOWN:00ba73d8] Connect: Trying "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (04/23 19:09:49.900):{0x21D0} [SERVICE_RELAY_SESSION:S31419003:00ba6f50] Connection to relay established.
[30000] (04/23 19:09:49.900):{0x21D0} [DIAG] EVENT=Unregister_thread, THREADID=0x21D0, THREADNAME="Unnamed"
[30000] (04/23 19:09:50.087):{0x27A4} [SERVICE_RELAY_SESSION:S31419003:00ba6f50] Service relay connection authenticated. SRPVersion: 2
[30000] (04/23 19:09:50.087):{0x27A4} [SERVICE_MANAGER] Session authenticated. UID=S31419003, Session=0x00ba6f50
0
 
Gary CutriCommented:
Hi, it looks like your connection to the RIM is being dropped and then it is reconnecting.  If possible can you please ensure MR5 for SP6 is applied and check if you had any interruptions to your internet connection.  If you check the Controller log you can check the health of the services to see what services have been having issues (then check the corresponding log).  
0
 
gedruspaxAuthor Commented:
The timeline of events was - the 2 execs called me and said hey we can't send email on our BBs - that was at about 6:30PM EST.  At about 7:05 i vpned in from home and restarted the services.  so thats probably where the stop/start of the services came from in the previous log.

Here is the CTRL log.

UTF-8 encoded
[30000] (04/23 00:00:00.067):{0xDEC} Current Date: 2009/04/23
[30000] (04/23 00:00:00.067):{0xDEC} [DIAG] EVENT=Thread_report, THREADID=0x7C8, THREADNAME="TimerThread"
[30000] (04/23 00:00:00.067):{0xDEC} [DIAG] EVENT=Thread_report, THREADID=0x8D8, THREADNAME="LogReceiver"
[30000] (04/23 00:00:00.067):{0xDEC} [DIAG] EVENT=Thread_report, THREADID=0xD2C, THREADNAME="TimerHealth"
[30000] (04/23 00:00:00.067):{0xDEC} [DIAG] EVENT=Thread_report, THREADID=0xDEC, THREADNAME="DebugLogger"
[30000] (04/23 00:00:00.067):{0xDEC} [DIAG] EVENT=Thread_report, THREADID=0x2728, THREADNAME="BESAgentController"
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Current Process: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Current Process logged on as: ADMIN\besadmin01, Start Time: Apr 16 2009 07:56:14, Uptime (seconds): 576226
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Current Process id: 4000
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Computer Host Name: WEBSERVER, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Processor Identifier: x86 Family 15 Model 4 Stepping 1
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Processor Name String: Intel(R) Xeon(TM) CPU 3.40GHz
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Number of Processors: 2
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] 87 percent of memory in use.
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Total size of physical memory: 2096612 KB
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Size of physical memory available: 255004 KB
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Size of the committed memory limit: 6137412 KB
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Size of available memory to commit: 3812488 KB
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2073732 KB
[30000] (04/23 00:00:00.083):{0xDEC} [ENV] Total HD bytes: 36405056512, Total free bytes = 4172731392
[30000] (04/23 00:00:00.223):{0xDEC} [ENV] System up time: 23 days 03 hrs 29 mins 37 secs
[30000] (04/23 00:00:00.223):{0xDEC} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (04/23 00:00:00.223):{0xDEC} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (04/23 00:00:00.223):{0xDEC} [ENV] Local machine IP Address = 150.50.1.99
[30000] (04/23 00:00:00.223):{0xDEC} [ENV] Local machine IP Address = 150.50.1.33
[30000] (04/23 00:00:00.239):{0xDEC} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (C:\WINDOWS\System32\mswsock.dll)
[30000] (04/23 00:00:00.317):{0xDEC} [ENV] Microsoft XML Parser 6.0: C:\WINDOWS\system32\msxml6.dll, Version: 6.20.1099.0
[30000] (04/23 00:00:00.317):{0xDEC} [ENV] MDAC version: 2.82.3959.0
[30000] (04/23 00:00:00.739):{0xDEC} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: System
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: smss.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: csrss.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: winlogon.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: services.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: lsass.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: Smc.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: ccSvcHst.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: spoolsv.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: msdtc.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: appmgr.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: Aims_AppServer.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: Aims_Monitor.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: Aims_Tasker.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: casdscsvc.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: UNIVAGENT.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: vcagent.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: dns.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: elementmgr.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: hdServer.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: inetinfo.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: LogWatNT.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: sqlservr.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: sqlservr.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: ofant.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: ReporterSvc.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: snmp.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: sqlwriter.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: srvcsurg.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: Rtvscan.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: smhstart.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: cpqnimgt.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: CpqRcmc.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: cqmgserv.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: cqmgstor.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: exmgmt.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: mad.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: mssearch.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: sysdown.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: cqmghost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: store.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: emsmta.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: svchost.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: logon.scr
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BESAlert.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BBAttachServer.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BlackBerryController.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: DBConsistency.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BlackBerryAgent.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: bmds.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: ITAdminServer.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BlackberryRouter.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BlackBerrySyncServer.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: wsuscertserver.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: wsusservice.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: w3wp.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: w3wp.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.755):{0xDEC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 00:00:00.755):{0x2728} [ENV] BlackBerry Controller Version 4.1.6.11
[30000] (04/23 00:00:00.755):{0x2728} [ENV] BES Service Name: BlackBerry Controller
[30000] (04/23 00:00:00.770):{0x2728} [ENV] BlackBerry Dispatcher: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 4.1.6.10
[30000] (04/23 00:00:00.770):{0x2728} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (04/23 00:00:00.770):{0x2728} [ENV] BlackBerry MDS Connection Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 4.1.6.26
[30000] (04/23 00:00:00.770):{0x2728} [ENV] BlackBerry Database Consistency Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\DBConsistency.exe, Version: 4.1.6.11
[30000] (04/23 00:00:00.786):{0x2728} [ENV] BlackBerry Policy Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\ITAdminServer.exe, Version: 4.1.6.15
[30000] (04/23 00:00:00.802):{0x2728} [ENV] BlackBerry Synchronization Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 4.1.6.9
[30000] (04/23 00:00:00.802):{0x2728} [ENV] BlackBerry Router: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 4.1.6.10
[30000] (04/23 00:00:00.802):{0x2728} [ENV] BlackBerry Controller: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 4.1.6.11
[30000] (04/23 00:00:00.833):{0x2728} [ENV] BlackBerry Alert: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 4.1.6.9
[30000] (04/23 00:00:00.848):{0x2728} [ENV] BlackBerry Attachment Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 4.1.6.6
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart BES Agent(s) on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart Dispatcher(s) on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart Sync Server on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart Policy Server on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart MDS on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart Attachment Server on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart Router on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart DB Consistency on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart Instant Messanging on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart Instant Messanging Connector on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart MDS Services on crash
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will wait for WaitCount = 6 to restart BES Agent(s) on hung threads
[30000] (04/23 00:00:00.848):{0x2728} [CFG] The number of BES Agent restarts is limited to 10 times per 24 hours
[20000] (04/23 00:00:00.848):{0x2728} [CFG] Controller won't generate userdump files. Userdump.exe not found.
[30000] (04/23 00:00:00.848):{0x2728} [CFG] No blackout period found for BES Agent restart on hung thread
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will restart agents that did not send 2 heartbeats in a row
[30000] (04/23 00:00:00.848):{0x2728} [CFG] Controller will not track agents' SEND failures
[30000] (04/23 00:06:10.964):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 00:16:10.949):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 00:26:10.933):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 00:36:10.918):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 00:46:10.903):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 00:56:10.887):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 01:06:10.872):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 01:16:10.856):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 01:26:10.841):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 01:36:10.826):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 01:46:10.810):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 01:56:10.795):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 02:06:10.780):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 02:16:10.764):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 02:26:10.749):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 02:36:10.734):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 02:46:10.718):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 02:56:10.703):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 03:06:10.687):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 03:16:10.672):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 03:26:10.657):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 03:36:10.641):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 03:46:10.626):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 03:56:10.611):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 04:06:10.595):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 04:16:10.580):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 04:26:10.565):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 04:36:10.549):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 04:46:10.534):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 04:56:10.519):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 05:06:10.503):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 05:16:10.488):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 05:26:10.472):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 05:36:10.457):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 05:46:10.442):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 05:56:10.426):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 06:06:10.411):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 06:16:10.396):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 06:26:10.380):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 06:36:10.365):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 06:46:10.350):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 06:56:10.334):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 07:06:10.319):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 07:16:10.303):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 07:26:10.288):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 07:36:10.273):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 07:46:10.713):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 07:56:10.775):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 08:06:10.770):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 08:16:10.757):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 08:26:10.741):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 08:36:10.726):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 08:46:10.711):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 08:56:10.695):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 09:06:10.680):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 09:16:10.664):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 09:26:10.649):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 09:36:10.634):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 09:46:10.618):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 09:56:10.603):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 10:06:10.588):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 10:16:10.572):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 10:26:10.557):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 10:36:10.542):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 10:46:10.526):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 10:56:10.511):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 11:06:10.495):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 11:16:10.480):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 11:26:10.465):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 11:36:10.449):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 11:46:10.434):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 11:56:10.419):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 12:06:10.403):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 12:16:10.388):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 12:26:10.373):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 12:36:10.357):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 12:46:10.342):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 12:56:10.327):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 13:06:10.311):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 13:16:10.296):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 13:26:10.280):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 13:36:10.265):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 13:46:10.250):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 13:56:10.234):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 14:06:10.219):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 14:16:10.204):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 14:26:10.188):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 14:36:10.173):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 14:46:10.158):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 14:56:10.142):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 15:06:10.142):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 15:16:10.127):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 15:26:10.112):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 15:36:10.096):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 15:46:10.081):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 15:56:10.066):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 16:06:10.050):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 16:16:10.035):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 16:26:10.020):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 16:36:10.004):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 16:46:10.219):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 16:56:10.485):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 17:06:10.505):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 17:16:10.495):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 17:26:10.481):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 17:36:10.465):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 17:46:10.466):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 17:56:10.450):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 18:06:10.435):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 18:16:10.419):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 18:26:10.404):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 18:36:10.389):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 18:46:10.373):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 18:56:10.358):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 19:06:10.343):{0x7C8} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 19:08:41.417):{0x2728} Attachment Service state: Stopped, PID=0
[30000] (04/23 19:08:42.417):{0x2728} Attachment Service state: Starting, PID=8920
[30000] (04/23 19:08:43.417):{0x2728} Attachment Service state: Running, PID=8920
[50091] (04/23 19:08:46.964):{0x1F58} Stopping BlackBerry Agent Controller
[30000] (04/23 19:08:46.964):{0x2728} [DIAG] EVENT=Unregister_thread, THREADID=0x2728, THREADNAME="BESAgentController"
[30000] (04/23 19:08:46.964):{0x8D8} [DIAG] EVENT=Unregister_thread, THREADID=0x8D8, THREADNAME="LogReceiver"
[30000] (04/23 19:08:46.964):{0xD2C} [DIAG] EVENT=Unregister_thread, THREADID=0xD2C, THREADNAME="TimerHealth"
[30000] (04/23 19:08:46.964):{0x1F58} 'WEBSERVER' agent 1 requested to stop
[30000] (04/23 19:08:50.479):{0x1F58} 'WEBSERVER' agent 1 stopped. Exit code = 0
[50093] (04/23 19:08:50.479):{0x1F58} BlackBerry Agent Controller Stopped
[30000] (04/23 19:08:50.760):{0x27AC} Current Date: 2009/04/23
[30000] (04/23 19:08:50.760):{0x27AC} [DIAG] EVENT=Thread_report, THREADID=0x27AC, THREADNAME="DebugLogger"
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Current Process: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Current Process logged on as: ADMIN\besadmin01, Start Time: Apr 23 2009 19:08:50, Uptime (seconds): 0
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Current Process id: 3860
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Computer Host Name: WEBSERVER, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Processor Identifier: x86 Family 15 Model 4 Stepping 1
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Processor Name String: Intel(R) Xeon(TM) CPU 3.40GHz
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Number of Processors: 2
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] 92 percent of memory in use.
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Total size of physical memory: 2096612 KB
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Size of physical memory available: 149620 KB
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Size of the committed memory limit: 6137412 KB
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Size of available memory to commit: 3684940 KB
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2077844 KB
[30000] (04/23 19:08:50.760):{0x27AC} [ENV] Total HD bytes: 36405056512, Total free bytes = 4082632704
[30000] (04/23 19:08:50.776):{0x27AC} [ENV] System up time: 23 days 22 hrs 38 mins 28 secs
[30000] (04/23 19:08:50.776):{0x27AC} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (04/23 19:08:50.776):{0x27AC} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (04/23 19:08:50.776):{0x27AC} [ENV] Local machine IP Address = 150.50.1.99
[30000] (04/23 19:08:50.776):{0x27AC} [ENV] Local machine IP Address = 150.50.1.33
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (C:\WINDOWS\System32\mswsock.dll)
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Microsoft XML Parser 6.0: C:\WINDOWS\system32\msxml6.dll, Version: 6.20.1099.0
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] MDAC version: 2.82.3959.0
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: System
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: smss.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: csrss.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: winlogon.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: services.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: lsass.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: Smc.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: ccSvcHst.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: spoolsv.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: msdtc.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: appmgr.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: Aims_AppServer.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: Aims_Monitor.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: Aims_Tasker.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: casdscsvc.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: UNIVAGENT.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: vcagent.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: dns.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: elementmgr.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: hdServer.exe
[30000] (04/23 19:08:50.792):{0x27AC} [ENV] Running Process: inetinfo.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: LogWatNT.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: sqlservr.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: sqlservr.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: ofant.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: ReporterSvc.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: snmp.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: sqlwriter.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: srvcsurg.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: Rtvscan.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: smhstart.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: cpqnimgt.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: CpqRcmc.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: hpsmhd.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: cqmgserv.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: cqmgstor.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: exmgmt.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: mad.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: mssearch.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: sysdown.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: cqmghost.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: store.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: emsmta.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: wmiprvse.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: svchost.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: logon.scr
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: DBConsistency.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: bmds.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: ITAdminServer.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BlackberryRouter.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BlackBerrySyncServer.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: wsuscertserver.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: wsusservice.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: w3wp.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: w3wp.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: aimsserver.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: SNAC.EXE
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: beremote.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: csrss.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: winlogon.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: userinit.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: rdpclip.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: explorer.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: SmcGui.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: cpqteam.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: ccApp.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: ctfmon.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: reader_sl.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: sqlmangr.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: mmc.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BESAlert.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BBAttachServer.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BBConvert.exe
[30000] (04/23 19:08:50.807):{0x27AC} [ENV] Running Process: BlackBerryController.exe
[30000] (04/23 19:08:50.854):{0x2590} [ENV] BlackBerry Controller Version 4.1.6.11
[30000] (04/23 19:08:50.854):{0x2590} [ENV] BES Service Name: BlackBerry Controller
[30000] (04/23 19:08:51.010):{0x2590} [ENV] BlackBerry Dispatcher: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 4.1.6.10
[30000] (04/23 19:08:51.010):{0x2590} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (04/23 19:08:51.026):{0x2590} [ENV] BlackBerry MDS Connection Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 4.1.6.26
[30000] (04/23 19:08:51.104):{0x2590} [ENV] BlackBerry Database Consistency Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\DBConsistency.exe, Version: 4.1.6.11
[30000] (04/23 19:08:51.120):{0x2590} [ENV] BlackBerry Policy Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\ITAdminServer.exe, Version: 4.1.6.15
[30000] (04/23 19:08:51.182):{0x2590} [ENV] BlackBerry Synchronization Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 4.1.6.9
[30000] (04/23 19:08:51.198):{0x2590} [ENV] BlackBerry Router: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 4.1.6.10
[30000] (04/23 19:08:51.198):{0x2590} [ENV] BlackBerry Controller: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 4.1.6.11
[30000] (04/23 19:08:51.198):{0x2590} [ENV] BlackBerry Alert: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 4.1.6.9
[30000] (04/23 19:08:51.198):{0x2590} [ENV] BlackBerry Attachment Service: c:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 4.1.6.6
[50090] (04/23 19:08:51.198):{0x2590} Starting BlackBerry Agent Controller Version 4.1.6.11
[30000] (04/23 19:08:51.214):{0x2590} Found Dispatcher for server WEBSERVER as 'BlackBerry Dispatcher' at \\127.0.0.1, PID=8960
[30000] (04/23 19:08:51.214):{0x2590} 'WEBSERVER': controlling 1 agents (1)
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart BES Agent(s) on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart Dispatcher(s) on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart Sync Server on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart Policy Server on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart MDS on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart Attachment Server on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart Router on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart DB Consistency on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart Instant Messanging on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart Instant Messanging Connector on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart MDS Services on crash
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will wait for WaitCount = 6 to restart BES Agent(s) on hung threads
[30000] (04/23 19:08:51.214):{0x2590} [CFG] The number of BES Agent restarts is limited to 10 times per 24 hours
[20000] (04/23 19:08:51.214):{0x2590} [CFG] Controller won't generate userdump files. Userdump.exe not found.
[30000] (04/23 19:08:51.214):{0x2590} [CFG] No blackout period found for BES Agent restart on hung thread
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will restart agents that did not send 2 heartbeats in a row
[30000] (04/23 19:08:51.214):{0x8A0} [DIAG] EVENT=Register_thread, THREADID=0x8A0, THREADNAME="LogReceiver"
[30000] (04/23 19:08:51.214):{0x2590} [CFG] Controller will not track agents' SEND failures
[50000] (04/23 19:08:51.214):{0x8A0} Waiting for syslog messages on port 4070
[50092] (04/23 19:08:51.214):{0x2590} BlackBerry Agent Controller Started
[30000] (04/23 19:08:51.214):{0x176C} [DIAG] EVENT=Register_thread, THREADID=0x176C, THREADNAME="BESAgentController"
[30000] (04/23 19:08:51.214):{0x1FAC} [DIAG] EVENT=Register_thread, THREADID=0x1FAC, THREADNAME="TimerThread"
[30000] (04/23 19:08:51.214):{0x2160} [DIAG] EVENT=Register_thread, THREADID=0x2160, THREADNAME="TimerHealth"
[30000] (04/23 19:08:52.229):{0x176C} Policy Service state: Running, PID=9664
[30000] (04/23 19:08:52.229):{0x176C} Router state: Running, PID=6976
[30000] (04/23 19:08:52.229):{0x176C} Synchronization Service state: Running, PID=1100
[30000] (04/23 19:08:52.229):{0x176C} Attachment Service state: Running, PID=8920
[30000] (04/23 19:08:52.229):{0x176C} Mobile Data Service state: Running, PID=8992
[30000] (04/23 19:08:52.229):{0x176C} Database Consistency Service state: Running, PID=2204
[30000] (04/23 19:08:52.229):{0x176C} 'WEBSERVER' agent 1 started as process 8628
[30000] (04/23 19:08:52.651):{0x176C} 'WEBSERVER' agent 1: UDP log port is 4085
[30000] (04/23 19:08:55.245):{0x176C} Database Consistency Service state: Stopped, PID=0
[30000] (04/23 19:08:56.245):{0x176C} Database Consistency Service state: Starting, PID=0
[30000] (04/23 19:08:57.245):{0x176C} Database Consistency Service state: Running, PID=7800
[30000] (04/23 19:09:00.245):{0x176C} Dispatcher state: Stopping, PID=8960
[30000] (04/23 19:09:00.245):{0x176C} 'WEBSERVER' agent 1 requested to stop
[30000] (04/23 19:09:02.245):{0x176C} 'WEBSERVER' agent 1 stopped. Exit code = 0
[30000] (04/23 19:09:02.245):{0x176C} Dispatcher state: Starting, PID=8100
[30000] (04/23 19:09:03.245):{0x176C} Dispatcher state: Running, PID=8100
[30000] (04/23 19:09:06.260):{0x176C} Mobile Data Service state: Stopping, PID=8992
[30000] (04/23 19:09:10.322):{0x176C} 'WEBSERVER' agent 1 started as process 5984
[30000] (04/23 19:09:10.682):{0x176C} 'WEBSERVER' agent 1: UDP log port is 4085
[30000] (04/23 19:09:29.338):{0x176C} Mobile Data Service state: Stopped, PID=0
[30000] (04/23 19:09:30.338):{0x176C} Mobile Data Service state: Running, PID=2608
[30000] (04/23 19:09:34.337):{0x176C} Policy Service state: Stopping, PID=9664
[30000] (04/23 19:09:36.353):{0x176C} Policy Service state: Starting, PID=2344
[30000] (04/23 19:09:38.384):{0x176C} Policy Service state: Running, PID=2344
[30000] (04/23 19:09:41.384):{0x176C} Router state: Stopping, PID=6976
[30000] (04/23 19:09:42.384):{0x176C} Router state: Running, PID=6424
[30000] (04/23 19:09:46.384):{0x176C} Synchronization Service state: Stopping, PID=1100
[30000] (04/23 19:09:48.400):{0x176C} Synchronization Service state: Starting, PID=2916
[30000] (04/23 19:09:50.400):{0x176C} Synchronization Service state: Running, PID=2916
[30000] (04/23 19:18:51.198):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 19:28:51.183):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 19:38:51.167):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 19:48:51.152):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 19:58:51.137):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 20:08:51.121):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 20:18:51.106):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 20:28:51.091):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 20:38:51.075):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 20:48:51.060):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 20:58:51.045):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 21:08:51.029):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 21:18:51.014):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 21:28:50.999):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 21:38:50.983):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 21:48:50.968):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 21:58:50.952):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 22:08:50.937):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 22:18:50.922):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 22:28:50.906):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 22:38:50.891):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 22:48:50.876):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 22:58:50.860):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 23:08:50.845):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 23:18:50.830):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 23:28:50.814):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 23:38:50.799):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 23:48:50.783):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
[30000] (04/23 23:58:50.768):{0x1FAC} Performing system health check (BlackBerry Controller Version 4.1.6.11)
0
 
Gary CutriCommented:
The only service to stop during the log above was the BlackBerry Agent Controller.
0
 
gedruspaxAuthor Commented:
What could make it do that?
0

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