Blackberry Wireless sync error - Wireless synchronization has been disallowed by admin

Posted on 2009-04-24
Last Modified: 2012-05-06
We got issues a Blackberry. It is unable to sync calendar items through the Wireless link.
From the desktop, sync from outlook is OK,  when switching to BB wireless sync we recieve an error message asking to change translator as the Wireless synchronization has been disallowed by our administrator.
We have no access to the BES server, but According to BES admin, wireless sync is OK.

Thanks for any help.
Question by:bibi74
    LVL 26

    Expert Comment

    by:Gary Cutri
    Hi, on the device open the calendar > press menu > Select Options > (On new device select Desktop) > Ensure the Wireless Synchronization option is present and set to Yes.  If the option isnt present perform the following steps:

    1. Go to Options
    2. Select Advanced Options
    3. Select Enterprise Activation
    4. In the email field hold ALT and type CNFG (or 788445 on a Pearl)
    5. When the hidden menu appears change Wireless Sync to NO
    6. Exit and Save
    7. Wait 30 seconds and repeat step 4
    8. Change Wireless Sync back to Yes
    9. Exit and Save
    10. After approximately 30 seconds you will see an activation status appear. This will perform a slow sync on your device.
    11. During the Sync process go back to the calendar options on the device and see if Wireless Synchronization is now present.
    LVL 20

    Accepted Solution

    First thing to do is to delete the service book from the bb device and resend.  On bb device go to Options > Advanced Options > Service book.  Delete all the entries, you will have to delete one by one and you won't be able to delete all of them.  Then go to the BIS site, log in and select resend service book.  Wait 20 minutes and test.  If that does not work check out:
    LVL 20

    Expert Comment

    How did you make out?

    Author Closing Comment

    Thank Both,

    Deleting all items fixed the issue.
    As we have a BES not a BIS, the services book were resent by connecting the BB to the Desktop Manager with outlook.

    Thanks again.

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