Norton Ghost v14 Bad Image File

Posted on 2009-04-24
Last Modified: 2013-12-02
I began the process of creating an image of my hard drive using Norton Ghost version 14.  With 2 seconds remaining in the process to create the image, my hard drive failed... mechanically.  On my backup drive where the image was being saved, I see a 20GB imgae file, and I am unable to browse or mount the image.  Instead, I get an error message: Error ED800012: The internal structure of the image file (Last File Frame) is invalid, damaged, or unsupported.   Is there advice on how to gain access to this file so as to retrieve my data?  Please help!

Question by:Roger_Doger
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    Accepted Solution

    I'd contact ghost, You may have to speak with a programmer there, but there is a switch to force write of the file to another drive, I believe it is undocumented on version 14.
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    Expert Comment

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    Make sure the computer is virus and malware free with and


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