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Exchange Users cannot see attachments

I am having an issue where users at our parent company are sending emails with attachments to multiple users withing our Exchange environment and some of the messages have the attachment and others don't.   I view the logs on our spam filter and I see the users who do get the message include the correct .pdf extension in the body of the mail.   Users who aren't getting the message have the attachment listed as winmail.dat.   To further complicate things sometimes a user from the parent company will send a message in rich text and the attachment will not go through then they will send it a second time and it will go through.

It seems like HTML format works all the time but I'm not sure why a format issue would suddenly pop up when everything was working correctly before.    I can send emails from Google in both rich text and html and they come through no problem.  

The emails that show up with the winmail.dat extension in the email header have a "extra line breaks in this message were removed" at the top of the Outlook message.   The parent company is on the only sender we are having this issue with.  

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shanemccutch
Asked:
shanemccutch
1 Solution
 
zelron22Commented:
Have the senders send their emails either in HTML or Plain Text formats instead of Rich Text.
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shanemccutchAuthor Commented:
That is actually the correct answer to the issue and it would have solved the problem but it goes a little deeper.   Plain text emails were also being stripped of their attachments sporcadically.  I looked at all the smtp headers of the messages with the stripped attachment and the headers were actually being stripped down.   I contacted the admin at the sending site and he had to unregister a .dll on one of his gateway servers.   However, my next step was telling him to send out html to my domain.  

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