information store and exchange transport won't start

Posted on 2009-04-24
Last Modified: 2012-05-06
The information store and transport service wont start, after looking inot it more i notice that the server is not listed under domain controllers being used by exchange or global catalogue servers being used by exchange. How can i get the server to appear there.
Question by:jeddleman
    LVL 9

    Expert Comment

    I'd check the event logs to see what error it's recording whenever you try to start these services.

    You can manually specify domain controllers under the "directory access" tab in Exchange System Manager...but I generally recommend against doing this.  If things in AD are working correctly, Exchange should be able to figure out what the domain controllers are without you needing to manually specify them.
    LVL 5

    Expert Comment

    Did something happen prior to you having this problem?

    Also as esmith69 says what are the errors in the event log when you start it.

    Is your AD ok - if you run a dc diag on the DC's do you see any issues.


    Author Comment

    Starting test: systemlog
    An error event occured. Event ID: 0xC0001B77
    Time generated blah blah
    The microsoft exchange transport service terminated unexpectedly.

    Author Comment

    When I open EMC and I navigate to Server configuration and then click on hubtransport and choose my server SBS i right click and go to system settings and where it says domain controller servers being used by exchange its empty and says nothing. And below that where it says global catalog servers bein used by exchange it is also empty. Thanks

    Accepted Solution

    Seems to be a problem within windows, i contacted microsofts support team and they had me change a couple of settings on the LAN connections, IPV6 must be enabled on the network connection you are using and any additional network cards that are not being used even if unplugged should be set as disables, once these changes were made exchange immediately started working again.
    LVL 9

    Expert Comment

    IPv6 is interesting/annoying with Server 2008.  For some reason with SBS 2008, IPv6 NEEDS to be enabled just for many services to be able to start.  In regular Server 2008, IPv6 often needs to be DISABLED--not necessarily for services to be able to start, but for certain features (RPC over HTTP for example) to work correctly.  Obviously this is very confusing and I wish they had better documentation about it out there as it would save people like you the hassle/expense of contacting Micrsoft Support.

    Glad to hear you got your issue fixed though.

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