IE won't log in to Crystal Server USing FQDN - Cookies?

Posted on 2009-04-24
Last Modified: 2013-12-08
Git a weird issue here:

Just setup Crystal server, and in attempting to access the CMC ran into a weird issue.  When we try to log in w/ IE6 or IE7, the log in screen just refreshes (no error).  This only happens when we try to use the server name, including FQDN - if we use IP address or localhost, we can get in just fine.  Also, if I use Firefox, works just fine.  Tried from both the server and other PC's - no luck.  Wondering if this is an issue with IIS.  Anyway, any suggestions would be great.
Question by:JamesonJendreas
    LVL 22

    Expert Comment

    Check IIS and make sure that Windows Authentication is disabled on the directory where the app is installed.

    If FF is working and not IE then this makes me think this is related to the ID that the pages are trying to run under.  FF will not pass user credentials for Windows authentication and will default to Anonymous if it is available, other wise you would get prompted for credentials.  So if FF works then the code should work fine under anonymous ... IE will default to Windows authentication if it is available.
    LVL 1

    Accepted Solution

    Turns out it was an issue with the server name, we had multiple underscores in the name.  When we added a simpler DNS record, the error cleared.   Not too sure why though...

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    Several part series to implement Internet Explorer 11 Enterprise Mode
    This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
    This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
    How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now