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Internet Explorer Cannot Display the Webpage

Posted on 2009-04-24
Medium Priority
Last Modified: 2013-12-08
When I open Internet Explorer and go to a webpage, sometimes I get the "Internet Explorer Cannot Display the Webpage" error.  If I click the refresh button, the pages comes up.  I may click a link on that page and I get the error again.  Once again, I can click the refresh button and I can view the page.  I may click another link and get the page just fine, but the next link will give me the error again.  So far I cannot find a pattern.  This computer is on a network and is the only computer with this problem.  I have scanned using AVG 9.0 free edition and no viruses found.  I have deleted all the cookies from all profiles.  I have ran Disk Cleanup.  I have ran Ad-Aware with nothing found.  Does anyone have any other suggestions as to why I keep getting this error?  This is on a Windows XP client.
Question by:rbudj
LVL 18

Expert Comment

by:Gary Davis
ID: 24227684
Is it always the same web site that you go to or any web site altenates between good and bad? Have you tried a different browser on the same PC?
Check you Proxy settings for the browser.
It appears something is getting in the way of your requests. I'd use HttpWatch or FiddlerTool to try to examine the request/response.
Gary Davis
LVL 97

Expert Comment

ID: 24227692
Hello rbudj,

Are you using IE7?
1. In your IE options menu, under connection tab, make sure proxy is NOT selected.

2. If you are using AVG antivirus program, make sure you have the latest updates. An older version has caused connection issue.

3. Troubleshooter when IE will not access any website

3a. Check if firewall, antivirus, or another security program is blocking the websites. Temporarily disable the programs one at a time and test,

4. Run this script to fix your connection. The script reinstall winsock, TCP/IP stack, and HOSTS file.

Hope this helps!
LVL 16

Author Comment

ID: 24227900

Im using IE7, this is happening on any address, AVG is up to date, and proxy is not selected.  I will research your suggestions
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LVL 27

Expert Comment

ID: 24229830
You might try running SFC /SCANNOW. It only takes about fifteen minutes and is designed to replace corrupted or missing system files.
LVL 50

Expert Comment

ID: 24229893
rbudj--Is your phishing filter on?  IE Tools|Phishing Filter.  Turn it off.
 When you get that message, there should be a link at the bottom (perhaps "Click Here" or "More Details").
Click on it and see if you can learn more.
Look into Event Viewer (Start|Administrative Tools|Event Viewer). Click on "System" in the left panel. Do you see RedBall error icon(s) timestamped at the exact time the problem occurred?   If so, click on the RedBall. The first message will have some data on what the problem is, but usually it is not too easy to understand. Click the blue go.microsoft.com link.  Send a report to Microsoft.  Another window should open (though it may take some time) which may offer some more understandable info and maybe even a solution.
Try running IE without Add-ons.  Assuming you run Win XP, Start|All Programs|Accessories|System Tools|Internet Explorer (no add-ons).
LVL 16

Author Comment

ID: 24241972
thanks for all the suggestions.  I am working on the troubleshooting.  I have noticed something else that is repetitive... sometimes, when I enter a URL directly in the address bar, I get set to the Live Search page as if id did not recognize the url i typed in.  I have confirmed that I type it in correctly but I still get this page.
LVL 16

Author Comment

ID: 24242118
to report back.... I installed FireFox and it is doing the same thing.
LVL 50

Expert Comment

ID: 24243027
rbudj--Concerning Live Search.  Live Search has a redirect problem.
I am not aware of a solution.  Perhaps changing the default Search engine will be best.
LVL 16

Accepted Solution

rbudj earned 0 total points
ID: 24244057
not sure what is going on but I tried assigning a static ip address and so far everything is looking good.  I'm on DHCP but accessing it remotely I could not release/renew the ip.  I will continue testing and report back.

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