need an opinion on the best "pro's" to send my clicking drive to for data recovery work

Posted on 2009-04-24
Last Modified: 2012-05-06
I have a WD 250Gig HD that has the clicking noise and won't load anything. I have sent it in and paid 100.00 to "Ontrack data recovery" who sent it back saying absolutely nothing could be recovered. Knowing how data is written to the platters, I find this hard to believe. I don't believe they even took the platters out of the drive. I asked them via email what they did and the answer was "I believe we tried to read around the damage" what kind of answer is that? Has anyone else had bad experiences with that company in particular?
Question by:yellow1053
    LVL 18

    Assisted Solution

    Real data recovery services charge much more than $100, more like thousands of dollars depending on the type of failure the drive experienced. If the data on the drive is worth thousands of dollars then send it to a place like Cherry systems.
    I've used them to recover university research data  that would take many years and $$$$ to reproduce.
    LVL 14

    Assisted Solution

    I use  these guys.

    Be warned - it'll  probably cost you $5000.00 CAD for the recovery.  On the other hand they have a "no data - no charge" policy.  They have their own clean room.
    LVL 14

    Expert Comment

    Forgot to mention this from their website:

    "CBL Data Recovery offers professional data recovery services around the globe and commands a presence in Argentina, Australia, Barbados, Brazil, Canada, China, France, Germany, India, Japan, Singapore, Switzerland, Taiwan, United Kingdom and the United States. "
    LVL 70

    Accepted Solution

    These guys are VERY good, and very reasonably priced (by data recovery standards):    They also have a "no recovery, no fee" policy, so it won't cost you anything if they can't recover your data.

    However ... OnTrack is an excellent recovery company => unless you sent the drive to another company with a very similar name, their advice is probably accurate.   If this is who you used, their report is most likely correct:

    Author Closing Comment

    Thank you very much.

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