Can't Access MP3 Player from PC

Posted on 2009-04-24
Last Modified: 2012-05-06
When I plug my SanDisk Sansa View into most PCs, I can access its files from the PC.  However on one PC I can no longer access it; it doesn't even appear in the list of devices on my PC.  It used appear on this computer.  Seems like I after I ran Norton 360 computer optimization, I stopped seeing the MP3 player on my PC.  This PC is a Windows XP Pro (updated with all Windows fixes & SPs).  The PC is able to see other USB devices (back up hard drive, jump drives, printer)

What might make it stop accessing a particular USB device & how could you fix that?
Question by:leslieinva
    LVL 5

    Expert Comment

    I would plug in the device.
    Then go to device manager and right click at the top and scan for new hardware.
    It should find the device this way.

    Otherwise you can make sure that the device is showing up in disk management.
    Make sure that the drive letter is is being assigned to is not already in use.

    Hope this helps. :)
    LVL 62

    Expert Comment

    by:☠ MASQ ☠
    You may have the device already installed but hidden in Device Manager, try getting Device Manager to display incative devices and if the MP3 player turns up delete it from the list then plug it back in.

    see: Device Manager does not display devices that are not connected to the Windows XP-based computer

    Author Comment

    I had to run a crazy setup operation of holding the hold button while pressing the wheel to left as I plugged it in.  Then it worked.
    LVL 62

    Expert Comment

    by:☠ MASQ ☠
    Hi leslieinva
    Could you post the procedure?  I'm sure it would be a huge help for other people with the same problem.  Thanks.

    Accepted Solution

    Disconnect the Sansa View from the computer.
    Turn on the Sansa and place it into hold mode before the welcome screen disappears, (hold button is on the bottom left edge as you're looking at the screen).
    Hold down the rewind button, and plug it back into the computer.

    The Sansa View should be in MSC mode now. In this mode your computer sees it like a mass storage device and you can easily drag files or edit the Sansa View in this mode.  
    More details at  (although this is about Visa, it worked with XP too).
    LVL 62

    Expert Comment

    by:☠ MASQ ☠
    Thanks :)

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