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E-mails received on Blackberry appear "read" in Outlook

Posted on 2009-04-24
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Last Modified: 2012-05-06
I have recently setup Microsoft Exchnage 2003 (SBS 2003) for a client.  The users have Blackberry's setup to retrieve mail off the Exchange server via POP3.  Any time they receive an e-mail, it first appears in Outlook and then a few seconds later in the Blackberry.  

The problem occurs when they receive the e-mail on their Blackberry.  Once the e-mail is received by the Blackberry, they suddenly show as "read" in Outlook.

How do I fix this so that e-mails appear as UNREAD in Outlook even after being received on the Blackkberry? I found info from Blackberry on "E-mail Reconciliation" that sounded like it would fix the problem, but it did not work.

Thanks for any help on this problem.
Mitch aka narley
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Question by:narley
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9 Comments
 
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Expert Comment

by:jbizzle979
ID: 24229617
Are they opening the emails automatically on  their Blackberry. If so, then it may just be synchronizing what is happening.
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jdera earned 750 total points
ID: 24230237
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Assisted Solution

by:Gary Cutri
Gary Cutri earned 750 total points
ID: 24230429
Hi, if you have Outlook Web Access functioning you can change the BlackBerry setup to collect email via OWA instead of POP3.
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Author Comment

by:narley
ID: 24237404
Hi jdera:  I looked over those articles.  Manually marking the e-mails "Unread" on the Blackberry is not an option - there's just too many.  

Garycutri:  Verizon's Blackberry Support also suggested switching to OWA rather than POP.  I will test that this week and award points when I see if it works.

Thanks for the assist!
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Expert Comment

by:Gary Cutri
ID: 24251417
Post back if you need any more help.
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Expert Comment

by:jdera
ID: 24287521
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Author Comment

by:narley
ID: 24427369
jdera - The "Wireless Reconciliation" did not seem to work.  I found references to that several places, but it did not fix the problems in this case.

garycutri - Using OWA seems to be the fix.  We do have OWA running.  However, I have been unable to switch the accounts!  If I delete the account on the Blackberry, it no longer gives me the option to use OWA when I try to re-setup the e-mail accounts.  If you are familiar with how to work around this, please let me know.

Mitch aka narley
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Author Comment

by:narley
ID: 25209355
I tried the solutions recommended but none seemed to fix the problem.  I never did try switching to Outlook Wewb Access.  Instead, I setup a Blackberry Server and the problems were resolved.
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Author Closing Comment

by:narley
ID: 31574418
Both suggested fixes did apply to the problem.  However, I setup a Blackberry Server before resolving the issue and so was not sure which would have fixed it.  Thanks.
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