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Does BB Storm 9530 work with Active Sync 4.5?

Posted on 2009-04-24
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Last Modified: 2013-12-05
I am thinking this won't work since the BB 9530 has it's own BB Op System and not Windows Mobile.  Any other alternatives?

Using BB sync software (version 4.7) for a personal computer only (not BES) takes forever to sync, and does not "automatically sync when connected", and will want to delete items in Outlook saying that it was deleted on the device (which the person did not do).  Too much going on here.  Tried the upgrade to v4.7 to no avail.

Thanks in advance!

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Question by:ceo_soho
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Gary Cutri earned 500 total points
ID: 24230741
Hi, a Blackberry device can only sync data via BlackBerry Desktop Manager or a BlackBerry Enterprise Server.  The only way to have Desktop Manager sync automatically is leave the application open and it start the sync process when the device is connected.  What type of email server is the device connected to and how have you configured the device to collect email in the BIS client (e.g. POP3, IMAP or OWA)?
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by:Gary Cutri
ID: 24230895
Also as a FYI the BlackBerry Desktop Manager software does not sync email (e.g read\unread or deletions etc) when a user is on BIS.
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Author Closing Comment

by:ceo_soho
ID: 31574467
Hi!  Thanks for helping me verify that!  I thought that initially, but you never know and didn't want to just try it and cause a problem.  Thanks!  Is it normal for the BB software to sync very slowly? (again, it's connected to a desktop, no exchange or anything, very basic)
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LVL 26

Expert Comment

by:Gary Cutri
ID: 24232349
Since Desktop Manager 4.5 was released the sync process has been slow.  You will notice it will scan the device and then scan Outlook and then the device again.  Desktop Manager 5.0 when released will be a little faster but for now the speed you are experiencing is considered normal.
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Author Comment

by:ceo_soho
ID: 24232648
Thanks!  May I ask one more question: what are your thoughts as far as the device stating that it has deleted items and wants to delete them in Outlook even though the person has not deleted them?  
Let me know if you want this on a new post for more points and will gladly do so.  
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by:Gary Cutri
ID: 24232806
Be careful when the sync process wants to delete a large number of items from Outlook.  This generally occurs when you change the sync range (e.g. number of days prior\future items).  If you are prompted to delete a large number of items cancel the sync and perform a device backup.  After you have done a backup from Backup and Restore > Advanced clear your device calendar (select items on the right and press clear at the bottom).  Then change your sync settings so the calendar only syncs future items.
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Author Comment

by:ceo_soho
ID: 24234491
TERRIFIC!  WORKS GREAT!  THANK YOU SO MUCH FOR YOUR HELP!!
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