Arcserve R12 error restoring data to 64-bit server: AE0040 Invalid File Signature 0x30003000

Posted on 2009-04-25
Medium Priority
Last Modified: 2012-06-21
We are trying to migrate to a new Server 2008 domain. We have a problem restoring last night's backup to the new file sever as the arcserve restore fails soon after starting with the error message in the title. The data backup is all local to the backup manager server (using no remote agents)

Source Server is Server 2003 SP2 (32-bit) - Arcserve R12 SP1 - Tape drive LTO2
Destination Server Serevr 2008 (64-bit) - Arcserve R12 SP1- Tape drive LTO4

We recently upgraded the source Server from R11.1 SP2 to R12 SP1 as we got the same error but with 0x00000000, after reading the following CA article we decided to upgrade the source:


I cannot find anything on the new error message 0x30003000 and we are now faced with copying manually which will be a nightmare due to long file names and onwership etc.

If you know what we could try to restore from tape that would extremly helpful.
Question by:StevenMooreSmartsoft
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LVL 10

Expert Comment

ID: 24231734
on your 2008 server:
in ARCserve restore manager - destination
add the 2008 server under 'preferred shares' instead of 'windows systems'

you can add it like \\server\d$ (if u restoring to d: drive)

select this as the destination and restore your files/folders.
LVL 10

Expert Comment

ID: 24231751
was the backup on source server done using r12 SP1? or earlier version?

the work around above should get you working   for now...

Author Comment

ID: 24232185
We can't see "preferred shares in the restore manager list. Is there something we have to do to add that in?

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LVL 10

Expert Comment

ID: 24232292
You just need to add the 'preferred shares object' under preferred shares. Provide the unc path of the target (\\servername\sharename)
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Accepted Solution

itprotocall earned 1500 total points
ID: 24234854
you are correct, i missed that.... preferred shares is only available under backup, not restore

you will need to expand Network - Microsoft Windows Network - Domain/Workgroup - Machine

choose the drive you want to restore to - and submit the restore job.

Author Comment

ID: 24235163
itprotocall, thanks, we tried to use the network to restore but where getting "an extended network error occurred" message. This was while the old domain and the new one where in seperate switches? Once the new domain was in the live switches the network expands and as you say the restore is possible this way around.


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