Outlook PST file freezes computer regardless of what you try to do to it - import/export/copy to another location

Posted on 2009-04-25
Last Modified: 2012-05-06
I have the most ridiculous problem with a client's computer. They have an Outlook PST file that is over 6 GB (unusual, I know). The weird thing is that Outlook seems to open it fine and can work for the most part. If I try to export the PST though Outlook freezes the computer and I have to do a hard reset. If I try to make a new profile and import it, same thing. I am now trying to simply copy the PST file to another location and it is now hanging at the very end with "50 seconds remaining" and has been that way for an hour. The computer seems incredibly slow during this copy process too! What in the heck can be doing this to the PST file not allowing me to do ANYTHING to it? I tried the MS PST repair tool and it froze on step 1.
Question by:danielevans83
    LVL 8

    Expert Comment

    If it freezes even while trying to copy the file you might want to consider running chkdsk on the drive to make sure you don't have a disk problem.

    Author Comment

    I did that and it asked for a reboot and ran it at start. It found a couple errors that it fixed but it is still doing the same thing. I'm about to try booting with a Ubuntu CD to see if that will let me move the file around, this is annoying.
    LVL 3

    Expert Comment

    You could try to create a new pst file (File -> Data file management -> add) and just copy/paste or drag'n drop emails in it from your problematic pst. Around 1-2 GB stop, create another new pst for the next 1-2 GB of emails and so on. Your newly created pst-s probably won't be corrupt so you can move them to a new profile without problems.

    Accepted Solution

    I booted up with Ubuntu Linux and moved the PST file to another location on the drive. I then was able to successfully import it into Outlook without any issues. Guess there was a problem with the hard drive in that sector. All is well. :)

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