Paintshop ProX won't open

My Paintshop Pro X suddenly won't open. Running on Windows XP SP3. The only change is, I had Norton 360 installed. I know the tech came in and made some changes in msconfig.

I uninstalled and reinstalled, but still I have the same problem.  If I double-click on the icon or right click and select open, everything I'm running hangs for five minutes or so, but the program never opens. If I open task manager and look at applications, I see either Paints~1.exe or PaintshopPro.exe, and if I end the process everything goes back to normal.

If I double-click on an image (I've since changed the program they open with, this is while paintshop pro was my default image program), it hangs and then I get a message, "cannot find the file specified." The images open fine with the other programs.
Thanks, any help much appreciated, since Corel isn't getting back to me.
mel200Asked:
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drose10Connect With a Mentor Commented:
The "new symbol" issue is a corrupted shell icon cache.  There is a way to clear it and fix it, but if you are really having "nothing but problems" you may be wasting your time because your computer will never be reliable.  

This issue is starting to sound more and more like virus/malware infection, with subsequent registry corruption, uninstall issues, possible faulty .dll associations, and Explorer/shell corruption.  Your tech probably disabled (or uninstalled) your Norton protection altogether, and now you are infected.  "eData Security Manager," if it is a legitimate anti-virus product, does not rank among the top-five regarded protection suites, and should be removed entirely.  Running two memory resident anti-virus applications on the same system is generally a no-no.

Any decent tech support would at this point implore you to make backup copies of your user files, photos, e-mail, bookmarks, etc., because you run the real risk of becoming locked out of Windows altogether and thereby losing access to your data.  There is nothing obvious or simple that will make your system run smoothly again, given the strategies you have already applied.  After many years of repairing Windows pc's, I'd suggest a complete reformatting of the hard disk and a clean reinstall of Windows.

If you would like to spend more hours of troubleshooting, begin with anti-virus scans.  Go to Start, Control Panel, switch to Classic View, Add/Remove Programs, and remove any anti-virus programs.  Run MSConfig and disable all items under the "Startup" tab, and all non-Microsoft items under "Services."  Then:

1.  Run BitDefender Online scan (http://www.bitdefender.com/scan8/ie.html).  When finished, reboot computer and run the scanner a second time until  no more infections are found.  Run Registry Mechanic when finished and reboot.  If you cannot remove every infection, go to step 2, then return to BitDefender.

2.  Download, install and update Malwarebytes' Antimalware (http://www.malwarebytes.org/products.php, then click blue "Download" button).  Boot into Safe Mode, scan computer, then reboot into normal Windows mode.  Run Registry Mechanic and reboot when finished.

3.  Download, install, update, and scan computer using SuperAntiSpyware, Free Edition (http://www.superantispyware.com/download.html).  Run Registry Mechanic and reboot when finished.

4.  Download, purchase, install, update and run Trojan Hunter (http://www.misec.net/trojanhunter).  Run Registry Mechanic and reboot when finished.

Though lengthy, this barrage of anti-viral products is usually what's needed to ensure a reasonably clean system.  Anything less will leave a system suspect.  If you have found more than a few infections, chances are your computer will never be trustworthy due to the re-download nature of today's "back door" attacks.

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idumlupinarConnect With a Mentor Commented:
You need to restore Open With defaults for certain file extensions like (Graphic Formats).

Go to My Computer > Tools > Folder Options > File Types

Under Registered File Types section, select the file type that causes error and Change default Opens With action.

I hope this comment helps or assists your problem.

Regards.
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mel200Author Commented:
No, I'm afraid that didn't help. I did as suggested, but I still get the same problem.  I do notice that when I right click on a jpeg and select properties, then select change next to "Program opens with", that window shows Paint shop Pro twice. But if I select either one, I get the same error.

And if I go to Tools > Folder Options > File Types, and change the default opens with action to Paintshop pro (which is the default) I still get the same errors. Instances of Paintshop pro will show up in the task manager processes tab many times, but the program itself doesn't appear.

I made an error in my original explanation- I said: If I open task manager and look at applications, I see either Paints~1.exe or PaintshopPro.exe, and if I end the process everything goes back to normal.

I should have said: If I open task manager and look at the processes tab, I see either Paints~1.exe or PaintshopPro.exe, and if I end the process everything goes back to normal.
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idumlupinarCommented:
Did you had any errors during uninstall process? Sometimes Antivirus applications prevent certain features of programs while installing or uninstalling.
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mel200Author Commented:
no, no errors. Maybe I should try again?
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drose10Commented:
Can you run Paintshop Pro by itself, using its built-in menu File, Open to open a .jpeg?  If you cannot do so, you have much more than an Explorer association problem.

In the meantime, try running Registry Mechanic by PCTools.com.  (I have no affiliation with Registry Mechanic.)

Also, have you tried many different picture files, even on different media such as CD-ROMs, external hard drives, flash media, etc.  I once had an identical problem with Canon Zoom Browser, and I eventually traced it to corrupted data on an inexpensive, failing hard drive.
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mel200Author Commented:
Thanks, I will try that. Ever since a Norton tech got control of my laptop to help with an install, I've had nothing but problems. I do get this error on boot: CDSloader.exe unable to locate component. This application has failed to start because KEymanager.dll was not found.
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mel200Author Commented:
Actually, I just found this on Keymanager.dll:

EDSloader appears to be eData Security Manager found on Acer computers, and keymanager is a DLL that is a part of it.

It is possible your anti-virus software falsely determined keymanager.dll is malware. So look in your anti-virus quarantine area to see if it is there. Other options are to reinstall eData Security Manager, or uninstall it.
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mel200Author Commented:
Hi, I purchased and ran registry mechanic, and uninstaled and reinstalled paintshop pro, and have the same issue. I don't know if it has anything to so with this, but my jpegs (and some of my ai files) all have a new symbol decorating them, these blue arrows. See attached screenshot of an icon.

What's more, even though I've reassociated jpegs with adobe photoshop instead of paintshop, they stlil show up as paintshop icons.
Untitled-1.jpg
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mel200Author Commented:
Sigh...thanks. If it's ok, I'll leave the question open until I've done all this. I might just have to give Norton a little call, too, it seems that they've created a scenario where I'm infected, rather than keeping me safe.
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mel200Author Commented:
>>The "new symbol" issue is a corrupted shell icon cache.  There is a way to clear it and fix it,

Can you tell me how to clear it and fix it? Thanks!
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mel200Author Commented:
Hi, everyone, here is the real answer, given to me by Norton:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20090408120546EN

Corel Paint Shop Pro stops running after I install Norton 360 Version 3.0

What shall I do about points? I appreciate everyone's help, shall  I just divide points?
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drose10Commented:
You are free to divide points however you wish.
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mel200Author Commented:
The final answer is one I was given by Norton, but these experts put in work, so I want to award the points. Also, the blue square with arrows on my icons was a Norton indicator that the files were part of their backup. You can deselect the "Backup Status Overlays" within Norton.
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