Inconsistent Print results on multiple documents
Posted on 2009-04-25
I have an app that performs a mailmerge using rtf documents at the base and my merge is creating the correct number of documents in my database (file system). However, on occasion some users complain that on printing all selected documents from the application (pressing a print button on a front end for which should then prints using default printer settings) some of the documents are not printing and yet others are printing many, many times.
My developers and I are unable to replicate the issue - has anyone ever seen similar issues and have any idea where we should start looking? A lot of factors are in the mix here and given we cannot reproduce it is difficult to know where to start.
Can get other information regarding some elements but will take a while - differing users, printers, makes, software builds etc. are at play too.
Many thanks :-)