PC locks up when using Sabrent HD Enclosure.

Posted on 2009-04-25
Last Modified: 2013-11-14
I have a bad HD that is recognized by the BIOS when I boot from it but it won't load the OS.  I want to pull the data from it to another drive.  if I slave it is not recognized so I tried using an external enclosure.  I bought a Sabrent ECS-STU35K and hooked the IDE drive to it.  When I plug the USB into my PC or Laptop, they both freeze when I go to Windows Explore, My Computer or Disk Manager to try and see the drive.  As soon as I unplug the USB, the windows load immediately.

Any idea why?  Do I need special drivers?  My PC is XP Home and my laptop is Vista Ult 64.  The drive says it works w/ XP and Vista but I can't get it to.

Any help is appreciated.

Question by:vsllc
    LVL 10

    Expert Comment

    What are the details of your HD!?
    W.D. Seagate HITACHI ..?
    Did you try to set it's jumpers as slave when you wanted to connect it as a slave?
    Why do u want to retreive the data? Are you trying to transfer the system to another HD or just back up
    documents and so?

    I think USB is stuck because HD is bad. I think you should try retreiving data from DOS
    or use ghost startup disk.


    Author Comment

    It's a Western Digital.  The jumpers were set as slave.  I need the data files that are on the drive.  All I want to do is get the files, I don't need the OS.  I have another working OS.

    How would I retrieve it from DOS?  I just downloaded Knoppix to boot from.  I'm hoping if I set bad HD as primary and boot off Knoppix CD I'll be able to get the data.  Is this the same as you were suggesting with ghost startup disk?

    Author Comment

    OK.  I put another drive in the ext device and it worked w/o issue.  So the question is, if I can see the bad HD when I try to boot from it but not when I slave or connect through ext device, what is the best option to try and get to this data?
    LVL 10

    Accepted Solution

    Can you lpug in another HD as slave
    then you can boot up with a cdrom with dos that can read NTFS like Caledra dos or whatever
    the you can copy all needed files from one HD to another, I hope!!!
    LVL 47

    Expert Comment

    If you put in a USB enclosure it should be as Master.

    If your computer boots with the drive as slave and the BIOS sees it then try the following.

    Try GetDataBack  Free to try.  If it sees the missing files you pay for full functionality.

    Also look at PCInspector and Recuva

    Both are free.

    I'd try GetDataBack.  If it sees your files then try the free ones.  If they work you save money.

    Author Comment

    In the enclosure it is set as Master.  Unfortunately BIOS does not see it as a slave only when it is primary.

    I have other HD's I can slave.  Is it possible to use an external USB with DOS option or no?
    LVL 47

    Assisted Solution

    >>  Unfortunately BIOS does not see it as a slave only when it is primary.

    Can you stick it on the CDROM cable then after removing all other drives there?  You'll have to makes sure your other drive boots first before this one.

    >> Is it possible to use an external USB with DOS option or no?

    Yes.  Messy but doable and also depends on type of USB you have.  Drivers don't always work.  And if your drives is NTFS you are not likely to be able to access the files on it.

    Author Comment

    The CD hookup booted and showed the bad HD.  Unfortunately, the disk can't be read.  I tried a series of data retrieval programs and all came up blank or errored when trying to read the disk.  I'm throwing in the towel on this one.  Thanks for the help.

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