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IP Network Address Translator and TCP/IP Protocol Driver are missing

Posted on 2009-04-25
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Last Modified: 2012-05-06
Hi,

I am fixing a client's computer (Win XP Home edition). In the Device Manager -> Non-Plug and Play Drivers he is totally missing IP Network Address Translator and TCP/IP Protocol Drivers. How to add them back there?
Thanks.
0
Comment
Question by:janime
24 Comments
 
LVL 3

Expert Comment

by:lucidica
ID: 24235290
Hiya,

This has been taken from the microsoft website:

In Windows XP, a reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset and re-install TCP/IP manually:

   1. To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:
      cmd
   2. At the command prompt, copy and paste (or type) the following command and then press ENTER:
     
netsh int ip reset c:\resetlog.txt

Hope that helps


0
 

Author Comment

by:janime
ID: 24237668
Nope, no change.
IP Network Address Translator and TCP/IP Protocol Drivers are still missing there.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 24257562
From another XP System , try this...

Export the following keys from the registry.....

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IPNAT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip

Then import them to the problem PC.

Also, nmake sure that TCPIP.sys, and IPNAt.sys are both located in c:\Windows\system32\drivers
0
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Author Comment

by:janime
ID: 24258390
I did everything as described, unfortunatelly still no change.
In the Device Manager -> Non-Plug and Play Drivers -> IP Network Address Translator and TCP/IP Protocol Drivers are still missing there.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 24267022
How to remove and reinstall TCP/IP on a Windows Server 2003 domain ...
http://support.microsoft.com/kb/325356

This article allws you to UNINSTALL (yes, uninstall, by removing the limitation that greys out the uninstall button) and reinstall TCPIP (not just resetting the stack). I have tested this, and it does work. For XP though, please start with line 5.
0
 

Author Comment

by:janime
ID: 24267492
Hi johnb6767,
Yes,  I have found this on the internet too, I tried that but it did not solve the problem.
 Basically,  I am not looking to reinstall or install TCP/IP protocol (in Local Area Connection). The TCP/IP is there. Anyways I have reinstalled it (according to your instructions above) already 3 times. As I said, no success.
Again, what I need to install back (and is missing) is this:
1) Go to Device Manager
2) Select View - Show Hidden Devices
3) Non-Plug and Play Drivers
Now I cannot see these:
a) IP Network Address Translator
b) TCP/IP Protocol driver

Without those 2 started drivers the internet won't work.
I hope you understand what I need.
How to get them back there?

when I run netdiag /v (Program Files\Suport Tools) I get this error:
" Failed to get information fora  network adapter. The error occured was: The pipe is being closed. (232) [FATAL] Cannot find TCP/IP configuration from the registry."

My client is really upset as he needs his laptop "yesterday".

Thanks.

0
 
LVL 66

Expert Comment

by:johnb6767
ID: 24276498
I understand whay you need.... I didnt reference it prior, but I was thinking off the top of my head that the nettcpip.inf held the creation for those services.....

The registry keys I mentioned Above SHOULD have recreated the missing keys......

Let me get back to you in the AM.....
0
 

Expert Comment

by:mjwerx
ID: 24280581
I am having this problem, as well. I have done everything short of a reimage. Any help would be greatly appreciated
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 24284054
Can you export me the following two keys you entered here, so we can look at them to make sure they are ok?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IPNAT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip

Im really stumped.... What should have worked, obviously hasnt.....

What do you have listed in the Network Connections properties? Client for MS Networks? File and Printer Sharing? Internet Protocol, or Internet Protocol Version 6??

0
 

Author Comment

by:janime
ID: 24284657
Here they are:
The exports from registry + the whole tree of folders underneath.
1)IpNat:
 
Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IpNat]
"DependOnGroup"=hex(7):00,00
"DependOnService"=hex(7):54,00,63,00,70,00,69,00,70,00,00,00,00,00
"Description"="IP Network Address Translator"
"DisplayName"="IP Network Address Translator"
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
  52,00,49,00,56,00,45,00,52,00,53,00,5c,00,69,00,70,00,6e,00,61,00,74,00,2e,\
  00,73,00,79,00,73,00,00,00
"Start"=dword:00000003
"Type"=dword:00000001
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IpNat\Enum]
"Count"=dword:00000000
"NextInstance"=dword:00000000
"INITSTARTFAILED"=dword:00000001
 
====================================================================
 
2)TcpIP
 
Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip]
"Type"=dword:00000001
"Start"=dword:00000001
"ErrorControl"=dword:00000001
"Tag"=dword:0000000f
"ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,\
  52,00,49,00,56,00,45,00,52,00,53,00,5c,00,74,00,63,00,70,00,69,00,70,00,2e,\
  00,73,00,79,00,73,00,00,00
"DisplayName"="TCP/IP Protocol Driver"
"Group"="PNP_TDI"
"DependOnService"=hex(7):49,00,50,00,53,00,65,00,63,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"Description"="TCP/IP Protocol Driver"
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Linkage]
"Bind"=hex(7):5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,7b,00,45,00,32,\
  00,42,00,44,00,46,00,44,00,36,00,39,00,2d,00,39,00,36,00,36,00,36,00,2d,00,\
  34,00,35,00,46,00,46,00,2d,00,39,00,44,00,31,00,41,00,2d,00,43,00,46,00,35,\
  00,45,00,43,00,35,00,36,00,45,00,36,00,45,00,46,00,32,00,7d,00,00,00,5c,00,\
  44,00,65,00,76,00,69,00,63,00,65,00,5c,00,7b,00,41,00,34,00,31,00,37,00,36,\
  00,39,00,43,00,44,00,2d,00,36,00,36,00,38,00,34,00,2d,00,34,00,37,00,30,00,\
  41,00,2d,00,38,00,35,00,37,00,37,00,2d,00,38,00,39,00,33,00,46,00,44,00,45,\
  00,32,00,35,00,46,00,30,00,43,00,30,00,7d,00,00,00,5c,00,44,00,65,00,76,00,\
  69,00,63,00,65,00,5c,00,7b,00,41,00,37,00,37,00,32,00,46,00,46,00,44,00,31,\
  00,2d,00,32,00,36,00,41,00,36,00,2d,00,34,00,37,00,37,00,33,00,2d,00,42,00,\
  37,00,45,00,38,00,2d,00,33,00,46,00,33,00,43,00,44,00,44,00,36,00,42,00,42,\
  00,35,00,41,00,44,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,\
  5c,00,7b,00,37,00,37,00,37,00,46,00,34,00,33,00,32,00,37,00,2d,00,46,00,44,\
  00,34,00,32,00,2d,00,34,00,36,00,43,00,38,00,2d,00,39,00,37,00,32,00,38,00,\
  2d,00,37,00,39,00,43,00,32,00,30,00,38,00,34,00,35,00,34,00,36,00,30,00,38,\
  00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,64,00,\
  69,00,73,00,57,00,61,00,6e,00,49,00,70,00,00,00,00,00
"Route"=hex(7):22,00,7b,00,45,00,32,00,42,00,44,00,46,00,44,00,36,00,39,00,2d,\
  00,39,00,36,00,36,00,36,00,2d,00,34,00,35,00,46,00,46,00,2d,00,39,00,44,00,\
  31,00,41,00,2d,00,43,00,46,00,35,00,45,00,43,00,35,00,36,00,45,00,36,00,45,\
  00,46,00,32,00,7d,00,22,00,00,00,22,00,7b,00,41,00,34,00,31,00,37,00,36,00,\
  39,00,43,00,44,00,2d,00,36,00,36,00,38,00,34,00,2d,00,34,00,37,00,30,00,41,\
  00,2d,00,38,00,35,00,37,00,37,00,2d,00,38,00,39,00,33,00,46,00,44,00,45,00,\
  32,00,35,00,46,00,30,00,43,00,30,00,7d,00,22,00,00,00,22,00,7b,00,41,00,37,\
  00,37,00,32,00,46,00,46,00,44,00,31,00,2d,00,32,00,36,00,41,00,36,00,2d,00,\
  34,00,37,00,37,00,33,00,2d,00,42,00,37,00,45,00,38,00,2d,00,33,00,46,00,33,\
  00,43,00,44,00,44,00,36,00,42,00,42,00,35,00,41,00,44,00,7d,00,22,00,00,00,\
  22,00,7b,00,37,00,37,00,37,00,46,00,34,00,33,00,32,00,37,00,2d,00,46,00,44,\
  00,34,00,32,00,2d,00,34,00,36,00,43,00,38,00,2d,00,39,00,37,00,32,00,38,00,\
  2d,00,37,00,39,00,43,00,32,00,30,00,38,00,34,00,35,00,34,00,36,00,30,00,38,\
  00,7d,00,22,00,00,00,22,00,4e,00,64,00,69,00,73,00,57,00,61,00,6e,00,49,00,\
  70,00,22,00,00,00,00,00
"Export"=hex(7):5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,54,00,63,00,70,\
  00,69,00,70,00,5f,00,7b,00,45,00,32,00,42,00,44,00,46,00,44,00,36,00,39,00,\
  2d,00,39,00,36,00,36,00,36,00,2d,00,34,00,35,00,46,00,46,00,2d,00,39,00,44,\
  00,31,00,41,00,2d,00,43,00,46,00,35,00,45,00,43,00,35,00,36,00,45,00,36,00,\
  45,00,46,00,32,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,\
  00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,41,00,34,00,31,00,37,00,36,00,\
  39,00,43,00,44,00,2d,00,36,00,36,00,38,00,34,00,2d,00,34,00,37,00,30,00,41,\
  00,2d,00,38,00,35,00,37,00,37,00,2d,00,38,00,39,00,33,00,46,00,44,00,45,00,\
  32,00,35,00,46,00,30,00,43,00,30,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,\
  00,63,00,65,00,5c,00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,41,00,37,00,\
  37,00,32,00,46,00,46,00,44,00,31,00,2d,00,32,00,36,00,41,00,36,00,2d,00,34,\
  00,37,00,37,00,33,00,2d,00,42,00,37,00,45,00,38,00,2d,00,33,00,46,00,33,00,\
  43,00,44,00,44,00,36,00,42,00,42,00,35,00,41,00,44,00,7d,00,00,00,5c,00,44,\
  00,65,00,76,00,69,00,63,00,65,00,5c,00,54,00,63,00,70,00,69,00,70,00,5f,00,\
  7b,00,37,00,37,00,37,00,46,00,34,00,33,00,32,00,37,00,2d,00,46,00,44,00,34,\
  00,32,00,2d,00,34,00,36,00,43,00,38,00,2d,00,39,00,37,00,32,00,38,00,2d,00,\
  37,00,39,00,43,00,32,00,30,00,38,00,34,00,35,00,34,00,36,00,30,00,38,00,7d,\
  00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,54,00,63,00,70,00,\
  69,00,70,00,5f,00,7b,00,45,00,38,00,39,00,33,00,37,00,46,00,36,00,46,00,2d,\
  00,31,00,30,00,44,00,30,00,2d,00,34,00,31,00,44,00,33,00,2d,00,39,00,44,00,\
  32,00,30,00,2d,00,34,00,30,00,35,00,44,00,33,00,44,00,43,00,38,00,37,00,37,\
  00,43,00,30,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,\
  54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,45,00,44,00,31,00,43,00,35,00,30,\
  00,37,00,34,00,2d,00,30,00,33,00,34,00,33,00,2d,00,34,00,33,00,44,00,33,00,\
  2d,00,42,00,36,00,32,00,30,00,2d,00,42,00,34,00,43,00,45,00,33,00,42,00,42,\
  00,43,00,41,00,36,00,46,00,44,00,7d,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"DataBasePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
  00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
  64,00,72,00,69,00,76,00,65,00,72,00,73,00,5c,00,65,00,74,00,63,00,00,00
"NameServer"=""
"ForwardBroadcasts"=dword:00000000
"IPEnableRouter"=dword:00000000
"Domain"=""
"Hostname"="kacka"
"NV Hostname"="kacka"
"SearchList"=""
"UseDomainNameDevolution"=dword:00000001
"EnableICMPRedirect"=dword:00000001
"DeadGWDetectDefault"=dword:00000001
"DontAddDefaultGatewayDefault"=dword:00000000
"EnableSecurityFilters"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Adapters]
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Adapters\NdisWanIp]
"LLInterface"="WANARP"
"IpConfig"=hex(7):54,00,63,00,70,00,69,00,70,00,5c,00,50,00,61,00,72,00,61,00,\
  6d,00,65,00,74,00,65,00,72,00,73,00,5c,00,49,00,6e,00,74,00,65,00,72,00,66,\
  00,61,00,63,00,65,00,73,00,5c,00,7b,00,45,00,38,00,39,00,33,00,37,00,46,00,\
  36,00,46,00,2d,00,31,00,30,00,44,00,30,00,2d,00,34,00,31,00,44,00,33,00,2d,\
  00,39,00,44,00,32,00,30,00,2d,00,34,00,30,00,35,00,44,00,33,00,44,00,43,00,\
  38,00,37,00,37,00,43,00,30,00,7d,00,00,00,54,00,63,00,70,00,69,00,70,00,5c,\
  00,50,00,61,00,72,00,61,00,6d,00,65,00,74,00,65,00,72,00,73,00,5c,00,49,00,\
  6e,00,74,00,65,00,72,00,66,00,61,00,63,00,65,00,73,00,5c,00,7b,00,45,00,44,\
  00,31,00,43,00,35,00,30,00,37,00,34,00,2d,00,30,00,33,00,34,00,33,00,2d,00,\
  34,00,33,00,44,00,33,00,2d,00,42,00,36,00,32,00,30,00,2d,00,42,00,34,00,43,\
  00,45,00,33,00,42,00,42,00,43,00,41,00,36,00,46,00,44,00,7d,00,00,00,00,00
"NumInterfaces"=dword:00000002
"IpInterfaces"=hex:6f,7f,93,e8,d0,10,d3,41,9d,20,40,5d,3d,c8,77,c0,74,50,1c,ed,\
  43,03,d3,43,b6,20,b4,ce,3b,bc,a6,fd
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Adapters\{777F4327-FD42-46C8-9728-79C208454608}]
"LLInterface"=""
"IpConfig"=hex(7):54,00,63,00,70,00,69,00,70,00,5c,00,50,00,61,00,72,00,61,00,\
  6d,00,65,00,74,00,65,00,72,00,73,00,5c,00,49,00,6e,00,74,00,65,00,72,00,66,\
  00,61,00,63,00,65,00,73,00,5c,00,7b,00,37,00,37,00,37,00,46,00,34,00,33,00,\
  32,00,37,00,2d,00,46,00,44,00,34,00,32,00,2d,00,34,00,36,00,43,00,38,00,2d,\
  00,39,00,37,00,32,00,38,00,2d,00,37,00,39,00,43,00,32,00,30,00,38,00,34,00,\
  35,00,34,00,36,00,30,00,38,00,7d,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Adapters\{A41769CD-6684-470A-8577-893FDE25F0C0}]
"LLInterface"="ARP1394"
"IpConfig"=hex(7):54,00,63,00,70,00,69,00,70,00,5c,00,50,00,61,00,72,00,61,00,\
  6d,00,65,00,74,00,65,00,72,00,73,00,5c,00,49,00,6e,00,74,00,65,00,72,00,66,\
  00,61,00,63,00,65,00,73,00,5c,00,7b,00,41,00,34,00,31,00,37,00,36,00,39,00,\
  43,00,44,00,2d,00,36,00,36,00,38,00,34,00,2d,00,34,00,37,00,30,00,41,00,2d,\
  00,38,00,35,00,37,00,37,00,2d,00,38,00,39,00,33,00,46,00,44,00,45,00,32,00,\
  35,00,46,00,30,00,43,00,30,00,7d,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Adapters\{A772FFD1-26A6-4773-B7E8-3F3CDD6BB5AD}]
"LLInterface"=""
"IpConfig"=hex(7):54,00,63,00,70,00,69,00,70,00,5c,00,50,00,61,00,72,00,61,00,\
  6d,00,65,00,74,00,65,00,72,00,73,00,5c,00,49,00,6e,00,74,00,65,00,72,00,66,\
  00,61,00,63,00,65,00,73,00,5c,00,7b,00,41,00,37,00,37,00,32,00,46,00,46,00,\
  44,00,31,00,2d,00,32,00,36,00,41,00,36,00,2d,00,34,00,37,00,37,00,33,00,2d,\
  00,42,00,37,00,45,00,38,00,2d,00,33,00,46,00,33,00,43,00,44,00,44,00,36,00,\
  42,00,42,00,35,00,41,00,44,00,7d,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Adapters\{E2BDFD69-9666-45FF-9D1A-CF5EC56E6EF2}]
"LLInterface"=""
"IpConfig"=hex(7):54,00,63,00,70,00,69,00,70,00,5c,00,50,00,61,00,72,00,61,00,\
  6d,00,65,00,74,00,65,00,72,00,73,00,5c,00,49,00,6e,00,74,00,65,00,72,00,66,\
  00,61,00,63,00,65,00,73,00,5c,00,7b,00,45,00,32,00,42,00,44,00,46,00,44,00,\
  36,00,39,00,2d,00,39,00,36,00,36,00,36,00,2d,00,34,00,35,00,46,00,46,00,2d,\
  00,39,00,44,00,31,00,41,00,2d,00,43,00,46,00,35,00,45,00,43,00,35,00,36,00,\
  45,00,36,00,45,00,46,00,32,00,7d,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces]
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{777F4327-FD42-46C8-9728-79C208454608}]
"UseZeroBroadcast"=dword:00000000
"EnableDeadGWDetect"=dword:00000001
"EnableDHCP"=dword:00000001
"IPAddress"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"SubnetMask"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"DefaultGateway"=hex(7):00,00
"DefaultGatewayMetric"=hex(7):00,00
"NameServer"=""
"Domain"=""
"RegistrationEnabled"=dword:00000001
"RegisterAdapterName"=dword:00000000
"TCPAllowedPorts"=hex(7):30,00,00,00,00,00
"UDPAllowedPorts"=hex(7):30,00,00,00,00,00
"RawIPAllowedProtocols"=hex(7):30,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A41769CD-6684-470A-8577-893FDE25F0C0}]
"UseZeroBroadcast"=dword:00000000
"EnableDHCP"=dword:00000001
"IPAddress"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"SubnetMask"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"DefaultGateway"=hex(7):00,00
"DefaultGatewayMetric"=hex(7):00,00
"NameServer"=""
"Domain"=""
"RegistrationEnabled"=dword:00000001
"RegisterAdapterName"=dword:00000000
"TCPAllowedPorts"=hex(7):30,00,00,00,00,00
"UDPAllowedPorts"=hex(7):30,00,00,00,00,00
"RawIPAllowedProtocols"=hex(7):30,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{A772FFD1-26A6-4773-B7E8-3F3CDD6BB5AD}]
"UseZeroBroadcast"=dword:00000000
"EnableDeadGWDetect"=dword:00000001
"EnableDHCP"=dword:00000001
"IPAddress"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"SubnetMask"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"DefaultGateway"=hex(7):00,00
"DefaultGatewayMetric"=hex(7):00,00
"NameServer"=""
"Domain"=""
"RegistrationEnabled"=dword:00000001
"RegisterAdapterName"=dword:00000000
"TCPAllowedPorts"=hex(7):30,00,00,00,00,00
"UDPAllowedPorts"=hex(7):30,00,00,00,00,00
"RawIPAllowedProtocols"=hex(7):30,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{E2BDFD69-9666-45FF-9D1A-CF5EC56E6EF2}]
"UseZeroBroadcast"=dword:00000000
"EnableDeadGWDetect"=dword:00000001
"EnableDHCP"=dword:00000001
"IPAddress"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"SubnetMask"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"DefaultGateway"=hex(7):00,00
"DefaultGatewayMetric"=hex(7):00,00
"NameServer"=""
"Domain"=""
"RegistrationEnabled"=dword:00000001
"RegisterAdapterName"=dword:00000000
"TCPAllowedPorts"=hex(7):30,00,00,00,00,00
"UDPAllowedPorts"=hex(7):30,00,00,00,00,00
"RawIPAllowedProtocols"=hex(7):30,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{E8937F6F-10D0-41D3-9D20-405D3DC877C0}]
"UseZeroBroadcast"=dword:00000000
"EnableDHCP"=dword:00000000
"IPAddress"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"SubnetMask"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"DefaultGateway"=hex(7):00,00
"EnableDeadGWDetect"=dword:00000001
"DontAddDefaultGateway"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{ED1C5074-0343-43D3-B620-B4CE3BBCA6FD}]
"UseZeroBroadcast"=dword:00000000
"EnableDHCP"=dword:00000000
"IPAddress"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"SubnetMask"=hex(7):30,00,2e,00,30,00,2e,00,30,00,2e,00,30,00,00,00,00,00
"DefaultGateway"=hex(7):00,00
"EnableDeadGWDetect"=dword:00000001
"DontAddDefaultGateway"=dword:00000000
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\PersistentRoutes]
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Winsock]
"UseDelayedAcceptance"=dword:00000000
"HelperDllName"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\
  6f,00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\
  00,77,00,73,00,68,00,74,00,63,00,70,00,69,00,70,00,2e,00,64,00,6c,00,6c,00,\
  00,00
"MaxSockAddrLength"=dword:00000010
"MinSockAddrLength"=dword:00000010
"Mapping"=hex:0b,00,00,00,03,00,00,00,02,00,00,00,01,00,00,00,06,00,00,00,02,\
  00,00,00,01,00,00,00,00,00,00,00,02,00,00,00,00,00,00,00,06,00,00,00,00,00,\
  00,00,00,00,00,00,06,00,00,00,00,00,00,00,01,00,00,00,06,00,00,00,02,00,00,\
  00,02,00,00,00,11,00,00,00,02,00,00,00,02,00,00,00,00,00,00,00,02,00,00,00,\
  00,00,00,00,11,00,00,00,00,00,00,00,00,00,00,00,11,00,00,00,00,00,00,00,02,\
  00,00,00,11,00,00,00,02,00,00,00,03,00,00,00,00,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Performance]
"Close"="CloseTcpIpPerformanceData"
"Collect"="CollectTcpIpPerformanceData"
"Library"="Perfctrs.dll"
"Open"="OpenTcpIpPerformanceData"
"Object List"="502 510 546 582 638 658"
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
  00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
  00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
  05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
  20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
  00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
  00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\ServiceProvider]
"Class"=dword:00000008
"DnsPriority"=dword:000007d0
"HostsPriority"=dword:000001f4
"LocalPriority"=dword:000001f3
"ProviderPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
  00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
  77,00,73,00,6f,00,63,00,6b,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,00,00
"NetbtPriority"=dword:000007d1
"Name"="TCP/IP"
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Enum]
"Count"=dword:00000000
"NextInstance"=dword:00000000
"INITSTARTFAILED"=dword:00000001

Open in new window

IpNat.JPG
TcpIp.JPG
Local-Area-Connection-properties.JPG
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 24285041
Couple things......

Make sure these are the proper values for your computername, not the exported system's one.....

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"Hostname"="kacka"
"NV Hostname"="kacka"

Lastly, rename the Adapters, and Interfaces subkeys to something else, and then yank out the Adapters from teh device manager. Then reboot. Should properly rebuild those two keys.....
0
 

Expert Comment

by:thievesguild
ID: 24286417
I'm having the same problem.  
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LVL 66

Expert Comment

by:johnb6767
ID: 24288201
Let me ask you one thing, about the uninstall method above.

Once you modified the INF, did you go back in and slect REINSTALL>Protocol? Or just try and remove them.....

If you didnt REINSTALL first, then they still cant be removed.....
0
 

Author Comment

by:janime
ID: 24289091
Hi,
 I do not quite follow..
Was your question meant to "thievesguild" (thievesguild, please do not interrupt my thread unless you have valuable inputs).

"Let me ask you one thing, about the uninstall method above.
Once you modified the INF, did you go back in and slect REINSTALL>Protocol? Or just try and remove them.....
If you didnt REINSTALL first, then they still cant be removed....."

When I modifed nettcpip.inf I right clicked and reinstall it back. Or did you mean anything else?
I also renamed Adapters, and Interfaces subkeys (under TCPIP register folder), then removed my network adapter (Realtek RTL8139/810x Family Fast Ethernet NIC). Rebooted, reinstalled so the keys were properly rebuilt in the System Regedit..

However I am still where I was, no internet connection, still missing those 2 protocols mentioned above under the DEVICE MANAGER.

I have one suggestion.
Why don't you remove from your Device Manager -> Non-Plug and Play Drivers-> both a) IP Network Address Translator and b) TCP/IP Protocol driver?
Then install them back there and tell me how you did it (if you know how)..

Anyways, thank you for trying to help me out...
0
 

Author Comment

by:janime
ID: 24299732
Well isn't there anyone who could hlep?
Basically, again all I need is to find out how to install back those two missing drivers/protocols from Device manager. Please, see the attached images.

Thank you.
IP-Network-Address--Translator-m.JPG
TCP-IP-Protocol-Driver-missing.JPG
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LVL 66

Expert Comment

by:johnb6767
ID: 24301432
"Was your question meant to "thievesguild"

No, it was to you.......

"When I modifed nettcpip.inf I right clicked and reinstall it back. Or did you mean anything else?"

Go back in and Install it under the Properties of the Network Adapters>Install>Protocol, and point it to the Internet Protocol TCP/IP.

"Then install them back there and tell me how you did it (if you know how).."

Using this method, last time I had to do it...... You need to reinstall it this way, for a chance to uninstall it properly.....
0
 

Author Comment

by:janime
ID: 24302147
I guess we do not understand each other.
Of course I did it reinstall the TCP/IP protocol under my Local Network Area Connection.

Please, be 100% specific - what do you mean by:

"Go back in and Install it under the Properties of the Network Adapters>Install>Protocol, and point it to the Internet Protocol TCP/IP."

1) Network Adapters where? In The Device Manager there are "Network adapters" but when you right click there si no option of reinstalling any protocol.

2) Network Connection - there I have Local Area Connection but I did already reinstall this already at least 4 times.

I did everything as said in http://support.microsoft.com/kb/325356. I uninstalled it and reinstalled it. You cannot uninstall it properly unless you make that change in the nettcpip.inf file "Characteristics = 0x80".  Then you chave to install it back in order to uninstall it. I understand that! Then you can install it back . I have done it before The drivers of my network card are alright and the Local area connection shows that it is connected (Status Connected). But because I am missing those IP network translator and TCP/IP drivers protocols shown in the picture from my previous posting I cannot connect to the internet.

Those two items (again as shown in my previous pictures) are totally missing in clients computer. I took them from mine for illustration. So I am not in a position "for a chance to uninstall it properly". There is nothing to uninstall. I need to install them there.. I think that reinstalling TCP/IP protocol in the Local Area Connection won't do the trick.



Network-Adapters---Device-manage.JPG
Local-area-Connection---Internet.JPG
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LVL 66

Expert Comment

by:johnb6767
ID: 24311214
"I guess we do not understand each other." I really do understand EXACTLY what your problem is......

Only reason I revisited the Uninstall via Control Panel>Network Connections>Properties of YOUR adapter, was because you tried the Right Click method on nettcpip.inf.......

I have been through those registry exports of yours with a fine toothed comb, and cannot find any problems with them. They should be showing in the device manager just fine.....

only thing I can think of. I didnt see a response to this above....

"Lastly, rename the Adapters, and Interfaces subkeys to something else, and then yank out the Adapters from teh device manager. Then reboot. Should properly rebuild those two keys....."

They might have the wrong GUIDS, preventing the keys from establishing properly.

I wioll get on an XP machine in teh am, and remove them, and go from there.....
0
 

Author Comment

by:janime
ID: 24311598
Yes I renamed all those Interface subkeys in the registry then I yanked out all the adapters from the Device Manager , rebooted the comp and reinstall them. New subkeys were created, adapters were reinstalled (with proper drivers). Everything works correctly on that end.
However I still cannot see those 2 things there. PLEASE HAVE A LOOK AT THOSE PICTURES ABOVE I SENT.  
Finally forget about reinstalling that TCP/IP protocol.

If it is too much let's take it step by step.

First: IP Network Address Translator - still missing under the Device Manager -> Non-Plug and Play Drivers  (Hidden devices) -> No matter how many times I reinstall all the adapters in the Device Manager  or TCP/IP protocol in Local Area Connection this is still missing.

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LVL 66

Expert Comment

by:johnb6767
ID: 24374658
Sorry for the delay, been away for a few days from the web......

"PLEASE HAVE A LOOK AT THOSE PICTURES ABOVE I SENT.  "

First of all, I am the only one trying to help you here. I know it might be hard for you to understand, but I REALLY DO understand EXACTLY what your issue is here. I am now trying to find another method to reinstall them, so please bear with me.....

Even took a chance on a WORKING box, wiped the ipnat/tcpip service subkeys here.... I can duplicate the problem at will, and ocrrect it the same way.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IPNAT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip

My Device Manager now duplicated yours, with neither of those listed under Non Plug and Play Drivers. Even went as far as to delete the 2 .sys files, and blue screened the machine trying to kill tcpip.sys.

Rebooted, and reimported those SAME two keys, and rebooted again, and they were now present in the device manager, with full connectivity.

I hate to ask the obvious, but did you try just a simple System Restore to before this happened?

Also, if you have SP3 installed, uninstall and reinstall it. If not installed, try installing it.

I am going to find a more creative way to get this fixed.... Almost becoming a mission now.....
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LVL 66

Expert Comment

by:johnb6767
ID: 24377654
Do me a favor, and run the following.... Need to rule some crapware out.....

Post the log once done please.....

Use Combofix. (stolen from rpggamergirl's postings...)  :)

Here's the instructions, if it doesn't run at first, then redownload and rename before saving to your desktop.
Please download ComboFix by sUBs:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe 

You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply by pasting it in the "Code Snippet" or "Attach File" window.
Re-enable all the programs that were disabled during the running of ComboFix..

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Personally, I wouldnt install the recvovery console.
0
 

Accepted Solution

by:
janime earned 0 total points
ID: 24380355
Hi,
Of course I tried the System restore.  I basically tried everything. I only know that reinstalling TCP/IP protocol won't fixed that. I know you want to help but I just got an impression that we are focusing too much on area which doesn't bring any results. Reason? When my client brought in his comp (by the way he is an IT guy)  he had done that because he already tried to reinstall TCP/IP protocol. But because I wanted to make sure he did - I actually did it too and was looking for some other ideas here at EE forum in case we did something wrong. I just thought there must be another way on how to renew that Non-plug and Plug Drivers tree in the Device Manager. Anyways, thanks for your insight and useful ideas (example: removing the subkeys in the register and recreating them).
Now since I couldn't bring back the system to any point as the "System restore" did not show any "restorable date" I strongly suspected some virus or spyware to be the cause.

Well, since no-one on the EE forum got back to me for the whole week I did not have many options as to backup everything from the drive and spent a lot of time on reinstalling the whole computer. Of course I ended up reinstalling all asoftware and applications as well.
So just to close this, thanks John for your time and willingness, I highly appreciate it.
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Expert Comment

by:johnb6767
ID: 24385782
Anytime.... Well solve the next one hopefully.....
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LVL 66

Expert Comment

by:johnb6767
ID: 24385951
Anytime.... Well solve the next one hopefully.....
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