Posted on 2009-04-26
Last Modified: 2013-12-08
Hi All:
A user often receives in her Outlook an internet explorer file titled "Product Brief.html" but she cannot open it. She used to open that file without problem. No changes or updates has been performed in her PC. Here is the complete error message:
"Can't create file: Product Brief.html. Right click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions on the folder."
Can you help me resolving this error message? Thanks.
Question by:Hunter24
    LVL 7

    Expert Comment

    is she saving it before she tries to open it?  have her try to save it to the desktop and then try to open it
    LVL 7

    Expert Comment

    i would say its a file association issue, but I assume she can still browse the web
    LVL 2

    Assisted Solution

    Does the person have the correct security permissions for that file?
    Right click the file, go to Properties, click on the security tab, click Advanced, click on the Effective Permissions tab, click select, type the persons login name and click OK. At a minimum, Read Permissions should be checked. If none of the boxes are check when the persons name comes up, I would reset the permissions for that file.
    LVL 3

    Accepted Solution

    1. Restart computer and before opening any program empty the outlook temp folder.
    Normally the outlook temp is located in the below path.
    C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet Files\OLK#\ (where # is a random number)
    2. Open outlook and try opening the attachment. It should open.
    3. If it doesnt open follow the below steps.
    4.Using REGEDIT.EXE locate the following key:
    My Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Security
    Note: Depending on your version you may have to modify that path after the "Office" key. You may have folders 8.0, 9.0, 10.0, 11.0, go the highest number. This is probably the version that you use.
    5. Modify the Key "OutlookSecureTempFolder", by replacing "Temporary Internet Files" with "Temp". For example:
    OLD VALUE: C:\Documents and Settings\kamen\Local Settings\Temporary Internet Files\OLK177\ (you may have different number than 177)
    NEW VALUE: C:\Documents and Settings\kamen\Local Settings\Temp\OLK177\
    6. . Restart Microsoft Outlook.

    This should fix the issue.


    Author Closing Comment


    Featured Post

    What Security Threats Are You Missing?

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Join & Write a Comment

    Suggested Solutions

    Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
    Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
    In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
    The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now