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Outlook 2007 constantly asking for password on open - OWA

I have a client with 2 pc's, XP Pro and Vista, both using Microsoft Office 2007.

The client has a contract with his ISP for remote Mail (Telstra Business Mail Advanced) - which are essentially Microsoft Exchange mailboxes.

The server requires RPC over HTTPS enabled (OWA).

Every time the user opens Outlook, after a reboot, after closing it 5 seconds ago, whatever - Outlook asks for the password every time it opens - even when Remember my password is selected.

Both PC's have this issue.

I got no idea how to fix this I've tried everything!

Help?
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kyleb84
Asked:
kyleb84
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1 Solution
 
Raj-GTSystems EngineerCommented:
Please check the following link for a possible solution -
http://www.andreasroom.com/blog/archive/2005/06/17/RPCHTTP.aspx
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kyleb84Author Commented:
I couldn't try that solution because I cannot get that information from the Exchange servers, they are managed by the ISP.

Is there any other way?
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kyleb84Author Commented:
When it prompts for the password, it's asking on behalf of the "SYD001TEBCLV2.me1.server-secure.com" server, where as the name I put in as the server when creating the account is "mail.pm.telstra.com"

Both of these have passwords stored in the "Stored username and passwords"
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Raj-GTSystems EngineerCommented:
You don't need to check the server side information, just check the client's Outlook configuration. If you are NOT using NTLM, then you cannot save the passwords.
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James MurrellProduct SpecialistCommented:
have to agree with Raj-GT, If you are NOT using NTLM, then you cannot save the passwords.
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kyleb84Author Commented:
I know that, NTLM is selected, read the question again "Outlook asks for the password every time it opens - even when Remember my password is selected."
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Raj-GTSystems EngineerCommented:
Can you upload a screenshot of the outlook anywhere config options please?
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kyleb84Author Commented:
The first pic "Prompt 1" is the box that displays when Outlook is opened.
The username is the user's Email address, when the password is put in, Outlook runs as normal.

"Config 1"
Originally, "mail.pm.telstra.com" was put in the server name, but resolved to whats there now.


owa-prompt.jpg
page1.jpg
page2.jpg
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Raj-GTSystems EngineerCommented:
From the comments section on my previous link -
"Solved! You have to create two entries in the Manage Passwords. One of them is *.FQDN (the FQDN you use in the RPC over HTTPS proxy setting) and the other is the full DNS name of your mail server: *.yourdomain.com
Both entries should contain your user name in DOMAIN\username format and your password.
This worked for me."

This seemed to have worked for some. Make sure you also enable "Only connect to proxy servers that have the principal name..." options above and enter "msstd:mail.pm.telstra.com" in the box.

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kyleb84Author Commented:
I've tried all that already, except I cannot determine what the "DOMAIN\" is, so I continued to use user@emaildomain.com.au
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kyleb84Author Commented:
Hmm changed *.me1.server-secure.com to *.server-secure.com

Works now, cheers.
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kyleb84Author Commented:
Cheers.
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